Embedded Files
Customers who have an overdue payment can use the Defer a payment feature to defer the payment to the next month
Step 1: Log in to your NTUA Account on: https://www.myntua.com/
Step 2: Once logged in, the Customer Dashboard will be displayed. Click on Defer a Payment- Enroll on the dashboard.
Step 3: A pop-up will be prompted to let the customer know if eligible for the deferral option.
Step 4: If eligible click on proceed– A deferral plan dashboard will open. This dashboard will show: Deferred Amount, Original Due Date, Deferred Date.
After ticking terms and conditions and selecting Decline Deferral, a pop will show up.
You can either select Cancel Deferral or Return to Deferral. In case you select Return to Deferral, you will be prompted to the original screen you were on where you can select the Terms and Conditions then click on Review & Submit.
Next, select Submit Deferral Request and a confirmation pop up will show on screen.
Page updated
Report abuse