Reconnection request

Step 1: Log in to your NTUA Account on the App.

Step 2: Once logged in, the Customer Dashboard will be displayed. click on Request Reconnection on the dashboard.

• When clicking on Request Reconnection , it will show the account overview with data and the amount of downpayment.

And there will be options to select from and edit : 

• When you click on Services to Reconnect, you can choose which services you would like to reconnect.

• After selecting which services you want to reconnect , the second tab (Reconnection Fees) will show the amount due for the reconnection.

• The Contact Information tab will allow you to add additional contact information; you must add a name, phone number and email address.

• The Payment Options for Reconnection tab will let you select the way to pay (Pay Now or Add to Next Bill) and each of those options when selected will show a total payment breakdown.

• In Confirm and Submit, you will be able to select if you will be available on the property until the service is reconnected and you have to check the box to agree to the Terms & Conditions , then click on Review & Submit.

After clicking submit a pop up  will appear to confirm and click Submit Reconnection Request.