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The Mirror Customer view mimics what the customer sees when they log in. This will be especially helpful when a customer has an issue on the portal and the admin needs to see what the customer sees.
Step 1: From the Customer Search results, the user clicks on the appropriate Customer Name. See Customer Search section for more details on retrieving the customer search results.
Step 2: Agent Dashboard screen is displayed
Step 3: The user selects Mirror Customer
Step 4: The user will now see the portal screens and navigation in the same manner as presented to the customer. The user is aware that they are in a mirror session by seeing the text in the top middle of the screen.
Step 5: The user selects End Session to return to the Customer Search
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