Step 2: Through the How Can We Help? pop-up, the customer is able to do the following:

1. View the NTUA support team phone number

2. Select the topic of the support ticket. Current available topics are:

   1. • Add/Remove Accountholder

      • Change Mailing Address

      • Start service

      • Stop Service

3. Enter the subject of the message (Required)

4. Fill in the message body (Required)

5. Add attachment (Optional)

6. Click Send Message

Step 3: The customer can view their sent messages from the Sent inbox tab of the Notifications Section along with the replies from NTUA

The Customer will also be informed of any replies to their message via the Notification icon on the top-right corner of their portal dashboard.

Note: More details of the Notification section and the different Inbox tabs available are covered in the Notification section of this Wiki