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Searching from the MiAdmin portal results in the following returned information about the customer:
1. Customer Name
2. Username
3. Email Address
4. Contract Account
5. Customer Number
6. Actions
The user may take two paths after the search results are returned:
A. Click Customer Name: Drill down into customer detail by clicking on the customer's name. This is also where customer mirroring for CSRs is available. See Agent Dashboard and Customer Mirroring topics for additional details.
B. Click Customer Actions:
a. Change Email: Update the customer's existing email address
b. Lock/Unlock Account: Prevent or allow customers to access their account in the portal
c. Add Account to Username: Add an additional account to the customer's profile; this account will show up in the Account Switcher above the Customer Dashboard
d. Resend Activation Link Email: Generate a new email link to the customer so that they can activate their account and login. This action is only displayed for accounts which have not yet been activated by the customer (via the emailed activation link)
e. Activate Username: This action is available for Admin users who can activate an account on behalf of a customer
f. Change Password: Reset the customer’s password
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