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Step 1: Log in to your NTUA Account on: https://www.myntua.com/
Step 2: Once logged in, the Customer Dashboard will be displayed. Either click on Request Reconnection on the dashboard or on the left side menu option Reconnection Request.
When clicking on Request Reconnection , it will show the account overview with data and the amount of downpayment.
And there will be options to select from and edit :Â
When you click on Services to Reconnect, you can choose which services you would like to reconnect.
After selecting which services you want to reconnect , the second tab (Reconnection Fees) will show the amount due for the reconnection.
The Contact Information tab will allow you to add additional contact information; you must add a name, phone number and email address.
The Payment Options for Reconnection tab will let you select the way to pay (Pay Now or Add to Next Bill) and each of those options when selected will show a total payment breakdown.
If Pay Now is selected, it will prompt a payment method tab to enter the details for the payment. You can either choose a payment method that was previously saved from the drop down, or click on Add Payment Method and enter new data.
In Confirm and Submit, you will be able to select if you will be available on the property until the service is reconnected and you have to check the box to agree to the Terms & Conditions , then click on Review & Submit.
If you select (no) a new message will appear for you to choose from.
I understand and agree that I am solely responsible for any damages that may occur during the reconnection process if no one is present at the location.
After clicking submit a pop up will appear to confirm and click Submit Reconnection Request.
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