Embedded Files
Step 1: Navigate to the following URL: https://www.myntua.com/. User will enter their 1) Username and 2) Password, then click Login.
If authentication is successful, the user will be navigated to the MiAdmin Homepage, with the Customer Search page opened by default. The Customer Search page provides the ability to locate information about registered and non-registered customers.
Step 2: In the highlighted fields below, the user may enter the customer's:
1. First name
2. Last name / Org
Users can only include a single first and last name for this criteria.
Step 3: The user may also enter additional data points for the customer that is being searched:
1. Contract Account
2. Email Address
3. Customer Number
4. Phone Number
5. Username
In addition, the user can search for multiple data points in order to retrieve multiple results. Input the information into any field, then select the + sign.
Continue to do so until all entries are made:
Step 4: Apply filters based on account characteristics to further refine the search results:
Registration Status – All, Yes (Default), No
2. eBilling Status – All (Default), Yes, No
3. Username Status – All (Default), Activated, Activation Pending
4. Account Status – All (Default), Active, Inactive
When complete, click Search
Step 5: View Search Results
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