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Customers may unenroll their contract account from Paperless Billing at any time. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who are unenrolled from Paperless Billing will receive paper bills in the mail as of their next billing cycle.
Step 1: Navigate to the Homepage. Customer will enter their:
Username
Password
Then click Login
Step 2: After logging into the portal, the Customer Dashboard will be displayed. Expand the Communications Preferences widget & locate the Paperless Billing section to the left.
Step 3: The customer selects the No radio button & then clicks Unenroll to continue.
Step 4: A pop-up confirmation will ask the customer to confirm the selected change. Click Proceed.
Step 5: A pop-up will confirm changes have been saved. Click OK.
Step 6: The Dashboard page will reload and display the new enrollment status.
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