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Customers who have an overdue payment can use the installment plan feature to break down an overdue payment into smaller installment. It's the easiest way to catch up and keep your service active.
Step 1: Log in to your NTUA Account on: https://www.myntua.com/
Step 2: Once logged in, the Customer Dashboard will be displayed. Click on “Installment Plan”- on the dashboard.
Step 3: Click on enroll to initiate an installment plan.
Customers must have a past due balance in order to be qualified for installment plans.
Only Residential accounts are eligible for installment plans.
Customers can't have more than 1 ongoing installment plan.
Customers can’t have more than 2 prior installment plans within the past 12 months.
Step 4: After clicking on enroll, a pop up will appear to inform if you are eligible for an installment plan or not.
Step 5: By clicking on Proceed, you will be directed to the Installment Plan screen.
You can find your past due balance on the top of the screen. You can then select the payment frequency desired (Weekly, Bi-weekly, Monthly) in this screen.
Step 6: Now you can navigate to the number of installments dropdown to select one of the suggested options– each due balance has a different number of monthly installments.
If the balance is above $1000, you won’t be able to request an installment plan.
Make sure to check the box to agree to the Terms & Conditions before clicking review & submit.
Step 7: A new pop up will appear with a summary of the options the customer selected. You can click Create Installment Plan, once you have reviewed this information.
Step 8: Click on Create Installment Plan:
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