Mobile - Paperless Billing - Unenroll

This section describes the process for a registered NTUA customer to unenroll in paperless billing through the Mobile Application

Customers may unenroll their contract account from Paperless Billing at any time. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who are unenrolled from Paperless Billing will receive paper bills in the mail as of their next billing cycle. 

 

Step 1: Navigate to the Homepage. Customer will enter their:


Then click Login


Step 2: After logging into the portal, the Customer Dashboard will be displayed. Expand the Communications Preferences widget & locate the Paperless Billing section. 

Step 3: The customer selects the No radio button & then Taps Unenroll to continue.

Step 4: A pop-up confirmation will ask the customer to confirm the selected change. Click Proceed.

Step 5: A pop-up will confirm changes have been saved. Click OK.


Step 6: The Dashboard page will reload and display the new enrollment status.