WCPS IT Systems
Tech Apprentice

10435 Downsville Pike, Hagerstown, MD 21740
www.wcpsmd.com

$15.00 per hour
~4 to 8 hours per day; ~ 3 days per week; ~24 hours per week

IT Systems Tech Apprentice

Position Overview:

The WCPS IT Systems Tech Apprentice will work alongside an experienced IT professional, assisting with all duties, and training to better understand the trade by expanding their IT knowledge. Apprentices must act as reliable, capable, and supportive members of the WCPS IT Team and be ready to assist school system stakeholders.

Duties Include:

·         Perform onsite, telephone, and remote end-user troubleshooting and problem resolution.

·         Image and deploy workstation images for all WCPS computer systems- Mac OS and Windows

·         Installs, configures, maintains, troubleshoots, and repairs technology resources including client connectivity, mobile and wireless devices, desktops, desktop systems, and peripherals.

·         Assists with all user-end desktop and mobile applications (MS Office, Open Office, Google Apps, etc.)

·         Completes hardware, software, operating system troubleshooting, upgrades, maintenance, and repairs on computers, mobile devices, printers, peripherals, and other information technology (both onsite and remotely using desktop management technologies).

·         Continuously identifies process and quality improvement opportunities and implements applicable technologies and/or process change.

·         Completes assigned projects including requirement analysis, quality control, implementation and development activities, and system documentation with department-defined Service Legal Agreements (SLA’s).

·         Maintains service, equipment, and software inventory records.

·         Demonstrates courteous and professional demeanor to all stakeholders of Washington County Public Schools.

·         Perform other duties as required.

Qualifying Related Instruction:

Artificial Intelligence (AI) and Cloud Computing, Computer Science, IT Networking Academy Cisco Courses

How to Apply:

Ready to kickstart your journey into the professional world? Follow these steps to apply for the WCPS Apprenticeship Program:

1.     Team Up with Your Career Coach: Get tailored support from your High School’s Career Coach to craft a job-specific resume and cover letter that shines.

2.     Download the Application: Grab the WCPS Apprenticeship Application and fill it out with all your current details.

3.     Prepare Your Documents: Make sure to include your resume and cover letter, using our handy templates for guidance. Student Resources are located here.

4.     Request Your Recommendations: Ask your related instruction teacher and School Counselor to fill out and return the recommendation form to be included in your completed application packet.

5.     Submit Your Application: Hand in your completed application, cover letter, and resume to your Career Coach. Your Career Coach will submit your completed application to Siona Escoto, Apprenticeship Coordinator at EscotSio@wcps.k12.md.us with the team email, Apprenticeship@wcps.k12.md.us cc’d.

6.     Stay Tuned for the Interview: Sit tight! If you're selected for an interview, the employer will reach out to you directly.

Ready to take the first step towards an exciting apprenticeship opportunity? Let's make it happen together! 🌟

Contact the CTE Apprenticeship Team:

Siona Escoto | Apprenticeship Coordinator

EscotSio@wcps.k12.md.us | 301-766-2951

CTE Apprenticeship Team | Apprenticeship@wcps.k12.md.us