Contact Center Agent Apprentice

merkle rmg

Contact Center Agent Apprentice

Merkle applicants will be considered for all positions based on related instruction. If chosen to interview, the student will be interviewed for all positions within their related instruction to see which would best suit their individual strengths.


The main purpose of a Contact Center Agent is to deliver world-class customer service to the donors of our nonprofit clients while producing accurate and error-free work.


Description:

  • Communicates client missions and programs via phone and email to assist donors

  • Follows established work instructions to service accounts properly

  • Navigates internal and client databases

  • Enters data into various systems


Required Skills/Strengths:

  • Ability to learn and apply new skills

  • Ability to follow, retain and understand directions easily

  • Flexible and able to work in a team

  • Friendly and dependable

  • Basic problem-solving skills

  • Outstanding Customer Service skills and experience

  • Ability to multitask and change course quickly

  • The ability to speak Spanish is a plus

  • Ability to sit for long periods of time and exposed to prolonged screen time


Required Related Instruction:

One course in the following pathways. Please see Program of Study for specific courses.

Business Education, Hospitality and Tourism

Hours:

M-F, 8 AM - 10 PM - Flexible. After school hours available.

Location:

100 Jamison Court, Hagerstown, MD 21740

Rate of Pay:

$12.50

Contact:

To inquire about this position or to submit an application, please contact your school counselor.

Image Scan Clerk Apprentice


The main job duty of the Image Scanner is to scan work into the system.


Description:

  • Scan various types of client mail

  • Operate a variety of scanning machines

  • Upkeep of scanning equipment

  • Enter alphabetic, numeric, or symbolic data from source documents into system


Required Skills/Strengths:

  • Ability to learn and apply new skills

  • Ability to follow directions

  • Ability to work at a fast pace / multitask

  • Flexible and able to work in a team

  • Friendly and dependable

  • Basic problem-solving skills

  • Must be able to stand for long periods, 85-90% of shift

  • Lift and/or move up to 25 pounds


Required Related Instruction:

One course in the following pathways. Please see Program of Study for specific courses.

Business Education, Hospitality and Tourism

Hours:

M-F, 8 AM - 12:30 AM - Flexible. After school hours available.

Location:

100 Jamison Court, Hagerstown, MD 21740

Rate of Pay:

$12.50

Contact:

To inquire about this position or to submit an application, please contact your school counselor.


Mail Processing Clerk Apprentice


The main duty of the Mail Processing Clerk is to sort and process incoming mail for depositing.


Description:

  • Assist in unloading and distribution of mail

  • Sort mail according to destination and type of envelope

  • Open envelopes by hand or machine

  • Record dollar amount on mail for processing


Required Skills/Strengths:

  • Ability to learn and apply new skills

  • Ability to follow directions

  • Ability to work at a fast pace / multitask

  • Flexible and able to work in a team

  • Friendly and dependable

  • Basic problem-solving skills

  • Occasionally lift and /or move up to 25 pounds

  • Must be able to read cursive


Required Related Instruction:

One course in the following pathways. Please see Program of Study for specific courses.

Business Education, Hospitality and Tourism

Hours:

M-F, 2 PM - 10:30 PM - Flexible. After school hours available.

Location:

100 Jamison Court, Hagerstown, MD 21740

Rate of Pay:

$12.50

Contact:

To inquire about this position or to submit an application, please contact your school counselor.

All Positions

Merkle applicants will be considered for all 3 positions. If chosen to interview, the student will be interviewed for all 3 positions to see which would best suit their individual strengths.

We value our employees and provide opportunities for individuals to develop and thrive. We offer a casual work environment, a competitive benefits package, paid time off programs, and more.


At Merkle RMG, we process donations for over 200 of the Nation’s best nonprofits. Working on our team isn't just another job — it means being part of something greater. If you’re passionate about helping others, being a voice for the voiceless and standing up for what you believe in, joining the Merkle RMG team is an ideal opportunity to support the causes you care about daily.


Benefits

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Legal Insurance

· Identity Theft Protection

· Flexible Spending Accounts

· Disability Insurance

· Back-up Care for children and eldercare

· Home, Auto, and Pet Insurance

· Basic Life (Provided by Merkle) = 2x annual salary

· Basic Accidental, Death & Dismemberment (Provided by Merkle) = 2x annual salary

· 401K (Merkle matches up to 3%)


Events:

· Biggest Loser

· Birthday Lunch

· Halloween Dress up

· Holiday Dinner

· Thanksgiving Dinner

· Company picnic

· Pink on Purpose

· Coast to Coast

· Various other events


Paid Time Off

Full Time

9 – Paid holiday per year

10 – Vacation days per year

6 – Paid sick days per year


Part Time Employees: 20+ hours per week

5-Paid holiday per year (4 hours per day)

2.5 days of vacation per year

1 hour of sick time for every 30 hours worked.