Hotel Associate Assistant Apprentice 

9550 Jellystone Pk Wy, Williamsport, MD 21795

https://jellystonemaryland.com/

$15.00 per hour | Seasonal Summer Hours- daytime, evening, and weekends

Position Overview:

Job Summary: The Hotel Associate Assistant will provide exceptional service to guests, ensuring their needs are met and their stay is enjoyable. This role involves guest interactions, reservation management, and acting as a concierge to enhance the guest experience.

Key Responsibilities:

1. Guest Interactions:

   • Provide guidance and explain service options to accommodate guest needs.

   • Ensure guest reservations are accurate and consistent with company policies.

   • Be the first point of contact for guests' arrival, checking them in and escorting them to their lodging or RV site.

   • Act as a concierge for transient guests, understanding local opportunities and answering guest questions or directing them to the appropriate person.

   • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide these items promptly.

   • Enforce park rules, including quiet hours.

2. Other Essential Duties:

   • Engage with guests to foster relationships and communicate and follow through on any guest requests.

   • Understand the POS and reservation system and use a tablet to document all notes.

   • Communicate with all departments and escalate any issues as necessary.

   • Submit work orders to proper departments as needed.

   • Follow the guest recovery service guidelines.

Qualifying Related Instruction:

Hospitality and Tourism, Business Management, Finance and Accounting, Marketing, Software Specialist

How to Apply:

Ready to kickstart your journey into the professional world? Follow these steps to apply for the WCPS Apprenticeship Program:

1.     Team Up with Your Career Coach: Get tailored support from your High School’s Career Coach to craft a job-specific resume and cover letter that shine.

2.     Download the Application: Grab the WCPS Apprenticeship Application and fill it out with all your current details.

3.     Prepare Your Documents: Make sure to include your resume and cover letter, using our handy templates for guidance. Student Resources are located here.

4.     Request Your Recommendations: Ask your related instruction teacher and School Counselor to fill out and return the recommendation form to be included in your completed application packet.

5.     Submit Your Application: Hand in your completed application, cover letter, and resume to your School Counselor or Career Coach. Your Career Coach or Counselor will submit your completed application to Siona Escoto, Apprenticeship Coordinator at EscotSio@wcps.k12.md.us with the team email, Apprenticeship@wcps.k12.md.us cc’d.

6.     Stay Tuned for the Interview: Sit tight! If you're selected for an interview, the employer will reach out to you directly.

Ready to take the first step towards an exciting apprenticeship opportunity? Let's make it happen together! 🌟

Contact the CTE Apprenticeship Team:

Siona Escoto | Apprenticeship Coordinator

EscotSio@wcps.k12.md.us | 301-766-2951

CTE Apprenticeship Team | Apprenticeship@wcps.k12.md.us

wcpsapprenticeships.com