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VISITOR SERVICES CONCESSION ATTENDANT
Maryland Department of Natural Resources, Fort Frederick State Park Complex
Overview
The Visitor Services / Concession Attendant position provides customer service for park visitors in the Visitor Center and Park Store buildings. Work is performed indoors and outdoors under various weather conditions. Applicants must be available to work weekends, evenings and holidays as scheduled. Duties may vary for each facility and generally include, but are not limited to:
● Use of a computer and point-of-sale system to register campers, complete reports and sell park merchandise and passes for day use areas
● Provide visitors with park information and regulations within the park’s contact stations, stores, campground and day use areas
● Answer telephones and a communications radio
● Handle money and provide change
● Prepare revenue and visitation reports.
● Maintain and clean the concessions and Visitor Center buildings, as well as litter pick up near facilities
● Applicants must be able to lift 50 pounds
● Work can be physical in nature, requiring the ability to walk and stand for long periods of time, lift and carry heavy objects, do repetitive bending and stooping, and climb ladders
Minimum Qualifications
Must have at least 40 hours of customer relations experience and/or 40 hours of cash handling experience as indicated on application. Customer relations and cash handling experience includes but is not limited to professional or volunteer experience in retail, hospitality, service industry, administrative, or similar fields.
Education: Current high school student or possess a high school equivalency certificate.
Note: Candidates may substitute classwork in public speaking on an hour-for-hour basis for the required experience.
Desired or Preferred Qualifications
Preference will be given to bilingual applicants, who are strongly encouraged to apply.
Licenses, Registrations and Certifications
1. Employees in this classification may be assigned duties which require the operation of a motor vehicle, UTV or golf cart. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland and five points or fewer on their current driving record.
Special Requirements
1. Applicants selected for employment may undergo an employment background investigation, including, but not limited to: employment reference check, education verification, driving record check (if the position requires employees to drive a vehicle) and a criminal history check including fingerprinting.
Pay Rate: $16.97*/hour
Related Instruction
You must be concurrently enrolled in a class related to one of the completer pathways listed below:
HOSPITALITY AND TOURISM
BUSINESS EDUCATION
HORTICULTURE
CURRICULUM OF AG SCIENCE EDUCATION (CASE)
CASE AG ENGINEERING
CASE NATURAL RESOURCES
AGRICULTURE SCIENCE
ENVIRONMENTAL AG SCIENCE ACADEMY
POWER MECHANICS
AG ENGINEERING
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