Meritus Medical Center

IT Generalist Apprentice

11116 Medical Campus Rd | Hagerstown, MD 21742

https://www.meritushealth.com/

$18.00 per hour

Daytime, Evening and Weekend Hours

🚀 IT Generalist Apprentice – Meritus Medical Center

Ready to launch your tech career where it truly matters? Meritus Medical Center is looking for a sharp, curious, and motivated IT Generalist Apprentice to join the dynamic team. This isn’t just another help desk gig—this is your backstage pass to the fast-paced world of healthcare technology.

As an apprentice, you’ll get hands-on experience supporting everything from hardware and software troubleshooting to network maintenance and user support. You’ll work alongside seasoned IT professionals who are as passionate about mentoring as they are about keeping systems running smoothly.

What you’ll gain:

• Real-world experience in a hospital IT environment

• Exposure to a wide range of technologies and systems

• Mentorship from industry pros who’ve been there, debugged that

• A front-row seat to how tech keeps healthcare humming

What we’re looking for:

• A tech-savvy problem solver with a can-do attitude

• Eagerness to learn and grow in a fast-paced environment

• Strong communication skills (because IT isn’t just about machines—it’s about people, too)

• Bonus points if you’ve ever explained Wi-Fi to your grandparents

Position Overview:

Provide front-line support to both the Telecom and Desktop Support areas within the IT department. Under the direct supervision of the Manager of Technical Support Services, this role will perform installation, service, troubleshooting, problem resolution, and administrative maintenance for telecommunications and desktop systems.

Key Responsibilities:

• Complete all service, installation, and MAC (Moves, Adds, Changes) orders within the timeframes specified by service level agreements. Contact the appropriate vendor when issues cannot be resolved on-site. Responsibilities include installing, configuring, and maintaining phones, pagers, desktop and laptop PCs, and peripherals such as headsets. Troubleshoot and repair/replace hardware and resolve basic network connectivity issues.

• Maintain accurate and up-to-date call accounting/reporting systems. Generate and deliver individual reports to requesting managers and submit monthly reports to Finance for billing purposes.

• Assist with recordkeeping across various databases, including but not limited to: Alcatel OmniVista, Call Accounting/Reporting System (ISI), OpenText/AVST Voicemail, SPOK, ALE Rainbow, and ZBASE.

• Support the installation of new sites by making recommendations to the manager and providing periodic reports, either on a recurring basis or when significant changes occur.

• Respond to initial telephone, email, or service desk inquiries. Troubleshoot and resolve straightforward hardware, software, or network issues that can be addressed within fifteen minutes or less.

• Collaborate with other support staff to resolve issues and fulfill service requests. Develop a broad base of technical skills while maintaining strong interpersonal communication.

• Contribute to assigned projects by tracking progress and reporting updates to the manager as needed.

Qualifying Related Instruction:

Computer Science-(Computer Programming I; Computer Programming II; Robotics, Microprocessors and Microcontrollers; IB Computer Science)
AI Engineering-(Database Foundations; Introduction to Programming and Applications; Advanced Computing Concepts and Information Technologies; Computer and Information Sciences Capstone)
IT Networking Academy CISCO Courses- (CCNA: Introduction to Networking; CCNA: Switching, Routing and Wireless Essentials; CCNA: Enterprise Routing, Security and Automation; NDG Linux Essentials)

Click this link to review eligible related instruction programs and classes.

How to Apply:

Ready to kickstart your journey into the professional world? Follow these steps to apply for the WCPS Apprenticeship Program:

1.     Team Up with Your Career Coach: Get tailored support from your High School’s Career Coach to craft a job-specific resume and cover letter that shine.

2.     Download the Application: Grab the WCPS Apprenticeship Application and fill it out with all your current details.

3.     Prepare Your Documents: Make sure to include your resume and cover letter, using our handy templates for guidance. Student Resources are located here.

4.     Request Your Recommendations: Ask your related instruction teacher and School Counselor to fill out and return the recommendation form to be included in your completed application packet.

5.     Submit Your Application: Hand in your completed application, cover letter, and resume to your School Counselor or Career Coach. Your Career Coach or Counselor will submit your completed application to Siona Escoto, Apprenticeship Coordinator at EscotSio@wcps.k12.md.us with the team email, Apprenticeship@wcps.k12.md.us cc’d.

6.     Stay Tuned for the Interview: Sit tight! If you're selected for an interview, the employer will reach out to you directly.

Ready to take the first step towards an exciting apprenticeship opportunity? Let's make it happen together! 🌟

Contact the CTE Apprenticeship Team:

Siona Escoto | Apprenticeship Coordinator

EscotSio@wcps.k12.md.us | 301-766-2951 | CTE Apprenticeship Team | Apprenticeship@wcps.k12.md.us | wcpsapprenticeships.com