IT Tech

IT Help Desk
Technician Apprentice

SHOP ADDRESS: 1216 Sherman Ave, Hagerstown, MD 21740
Phone: (301) 797-1280

 https://www.glessner.net/

Position Overview:

Glessner Technologies is a multi-service technology provider headquartered in Hagerstown, Maryland. We combine our skills, experience, and knowledge to provide our services to local, regional and nationwide clients. With over 51 years in operation, we have a robust and diverse service offering that includes managed IT services (remote, onsite and cloud), VoIP (on-prem and hosted) and electronic security (intrusion, surveillance and access control), and

We are looking for a Help Desk Technician who shares our passion for technology and customer service. The Help Desk Technician’s main areas of responsibility are to troubleshoot technical issues and provide technical support to our customers, all while providing excellent customer service.

Responsibilities:

·         Utilize NinjaOne RMM to perform remote troubleshooting of customer’s hardware, network, application, and procedural issues

·         Maintain accurate notes and status of issues in our PSA software

·         Interact with customers, network providers, and vendors daily; opening tickets and performing follow-up with internal/external organizations regarding customer-related issues

·         Traveling to customers’ office locations to provide onsite support

Qualifications:

·         Previous experience in IT, customer service, or other related fields

·         Ability to build rapport with clients

·         Strong troubleshooting and critical thinking skills

·         Positive and professional demeanor

·         Experience with Microsoft Windows and Microsoft 365

·         Diagnosing and resolving network issues, including ping testing, IP configuration, and understanding network topology

·         Ability to pass a background check

Qualifying Related Instruction:

CISCO IT ACADEMY, COMPUTER SCIENCE, IB COMPUTER SCIENCE (SL), ADVANCED C++, IB INFORMATION TECHNOLOGY IN A GLOBAL SOCIETY (ITGS) STANDARD LEVEL (SL), ADVANCED PLACEMENT COMPUTER SCIENCE PRINCIPLES, ADVANCED PLACEMENT COMPUTER SCIENCE A, ROBOTICS, MICROPROCESSORS AND MICROCONTROLLERS, PLTW COMPUTER SCIENCE ESSENTIALS, PLTW ADVANCED PLACEMENT COMPUTER SCIENCE PRINCIPLES, PLTW ADVANCED PLACEMENT COMPUTER SCIENCE A, PLTW CYBERSECURITY

How to Apply:

Ready to kickstart your journey into the professional world? Follow these steps to apply for the WCPS Apprenticeship Program:

1.     Team Up with Your Career Coach: Get tailored support from your High School’s Career Coach to craft a job-specific resume and cover letter that shine.

2.     Download the Application: Grab the WCPS Apprenticeship Application and fill it out with all your current details.

3.     Prepare Your Documents: Make sure to include your resume and cover letter, using our handy templates for guidance. Student Resources are located here.

4.     Request Your Recommendations: Ask your related instruction teacher and School Counselor to fill out and return the recommendation form to be included in your completed application packet.

5.     Submit Your Application: Hand in your completed application, cover letter, and resume to your Career Coach. Your Career Coach will submit your completed application to Siona Escoto, Apprenticeship Coordinator at EscotSio@wcps.k12.md.us with the team email, Apprenticeship@wcps.k12.md.us cc’d.

6.     Stay Tuned for the Interview: Sit tight! If you're selected for an interview, the employer will reach out to you directly.

Ready to take the first step towards an exciting apprenticeship opportunity? Let's make it happen together! 🌟

Contact the CTE Apprenticeship Team:

Siona Escoto | Apprenticeship Coordinator

EscotSio@wcps.k12.md.us | 301-766-2951

CTE Apprenticeship Team | Apprenticeship@wcps.k12.md.us

wcpsapprenticeships.com