“Help!” is a song by The Beatles released as a single in 1965, and was number one for three weeks in both the United States and the United Kingdom. The song was written primarily by John Lennon, but credited to both him and Paul McCartney. 

“Rolling Stone,” a popular music magazine, which listed the 500 greatest songs of all time in a

2004 issue, ranked the song “Help!” number 29. Research shows Lennon wrote the lyrics of the song to express his stress after the Beatles’ quick rise to success. He was overwhelmed by feelings of depression and insecurity and he was crying out for “Help.” In an interview, Lennon revealed that the song was an honest way to express the fears

and doubts he had with the Beatles’ phenomenal rise to fame, and eventually affected his song writing style and gave depth to the songs he wrote.

A. The stanza cited serves as the refrain of the song, “Help!” It expresses very strong emotions that depict a very desperate situation. Answer the following:

1. Have you ever encountered anyone who has been in a very difficult situation in his or her life? Explain his or her situation. How did he or she deal with it?

2. When people are in these difficult times, what do you observe about them? Describe these.

3. What do you think are the factors that lead to conflicts in life? Give two examples to show how these contribute to the emergence of the problem.

4. How do you feel after having helped somebody? What do you observe about the person you have helped? Discuss briefly.

5. What do you think is the importance of helping others? Explain.

B. Customer service is part of any organization’s structure. It is the commitment of the organization to ensure that customers are able to find what they want and to be happy with what they have bought. There is an issue about customer service that sometimes tends to tarnish its image. Some are asking, is it there because it contributes to

greater profit? Or, is it there as a firm conviction that clients have all the right to be given the best that they deserve? What do you think?

Let’s pretend you have been assigned at the desk to serve as customer service officer. How would you deal with the various concerns and complaints brought to your attention? Write your responses in the space.

  Answer the situation below.