Hospitality Room Care Taker (Edited from Priscilla)

Things that I've been doing in Hospitality Room when I was a care taker:

1. Television

   1. On the TV by playing the videos of Foundation works and Saturday activities during working hours and to off everything at 4pm- the link will be sent by Mr. Andy latest by every Sunday to Poh Ling.

   2. Special on every Wednesday when the volunteers are here - always have that one specific video to be shown for the Noble volunteers when Ms Tracy brief them (I will show you, no idea how to explain).

2. Counselling Room

   1. In-charge of the counselling room key (get it from Mr Samuel), placed the blessing bags when necessary and passed the key around whoever needs to use the room.

3. Mobile Compactor

   1. Took care of the mobile compactor. The pens must be writable or replaced. This is a must to be prepared especially on Wednesdays for the volunteers.

   2. Make sure the appointment card, leave application, HTH, J&M, JKM, all those forms must be in the mobile compactor in a small drawer.

4. Pantry

   1. Took care of pantry, not even a single drop of water esp. on the floor. Checked the expiry date of the snacks, from time to time and clear the coffee powder in the glass jar and wash it when it becomes dry.

   2. Checked the refrigerator, usually I will get Mr Lee to assist me in this. He will inform me whenever have new things in the fridge.

5. Electricity

   1. Save cost, turned on only one air-con, turn off the washroom lights except on Wednesdays.

I think that's all, the rest are the cleanliness of the Hosp. Room that I didn't mentioned specifically. At least, once a day I will take a look of the Hosp. Room and go through some of the things with Mr Lee & Anusuia.

New Rules

For those who are on duty downstairs, you may keep your all belongings here when you need to be away. Give yourself a corner, not all over the place. Thank you.

Setup of Hospitality Room Distribution Counter

Duty Roster of Hospitality Room

*Make sure no clashes with the dismissal of Preschool Services.

From Yin Hui, 17/2/2021:

Dear all, with immediate effect, this will be our amended schedule for hospitality room and distribution duty.

1. There will NO distribution these two weeks as we have distributed CNY Blessing Bags for this month. March onwards, we will only have 2 days of distribution, included the food provision.

2. Food provision has been scheduled on the first Wed of every month, therefore on that day, there will be two team at two distribution points (Hospitality Room & LOW House).

Thank you.

Duty Roster of Hospitality Room & Library + Other Duties (10am - 4pm) (as at 17/2/2020)

1. Staff to be stationed in the Office: Poh Ling (Mon, Wed & Fri) / Soon Yuen (Tue & Thu)

2. Staff to be stationed in the Hospitality Room:

• Tracy, Yin Hui, Yue Shan

• Lee Na, Anusuia, Paul, Priscilla, Persis (Mon & Wed), Poh Ling (Tue & Thu)

*All staff is to be accountable to Yin Hui when he / she needs to be away.

3. Staff to be stationed in the Library: Koon Wu

SPECIFIC DUTY

10.00am - 1.00pm [Mon, Thu & Fri] Lee Na, Anusuia, Paul, Priscilla, Persis (Mon & Wed), Poh Ling (Tue & Thu)

[Tue] Morning (10am - 1pm) Lee Na (Distribution Leader) + Poh Ling

[Wed] Morning (10am - 1pm) Priscilla (Distribution Leader) + Persis

***Every first Wednesday of the month,

• Distribution Leader @Hospitality Room: Anusuia

• Food Provision Distribution Leaders @LOW House: Yue Shan, Lee Na & Priscilla

*Those who are not involved in distribution to help out at Love on Wheels House.

*Paul is in-charge of home delivery with Uncle Muthu, at 4pm. (There are 2 times in a month for Food Provision, Love on Wheels & Blessing Bags)

1.00pm - 2.00pm Mon - Lee Na / Tue - Paul / Wed - Persis / Thu - Anusuia / Fri - Priscilla (Go for early lunch i.e. 12.00pm - 1.00pm.)

[Tue] Afternoon (3pm - 4pm) Paul (Distribution Leader)

[Wed] Afternoon (3pm - 4pm) Anusuia (Distribution Leader)

2.00pm - 4.00pm

Mon - Lee Na & Persis / Tue - Paul & Priscilla / Wed - Persis & Anusuia / Thu - Anusuia & Paul / Fri - Koon Wu

*In cases, a staff needs to be away from their duty to handle other urgent assignment, the staff has to be accountable to the HR Manager and colleagues on-duty

*If need be, Tracy, Yin Hui and Yue Shan will stand in for the staff that need to be away.

General Guidelines / Rules in Hospitality Room

*NO EATING IN THE HOSPITALITY ROOM!

Staff who are on duty...

1. Responsible to open / lock the Hospitality Room.

2. Switch on / off the disinfection sprayer.

3. Ensure all the switches are off before leaving esp. the water dispenser.

4. Staff are not allowed to gather and chit-chat.

5. No resting in the Counseling Room.

General Guidelines

1. Give dignity to all. Do not judge. Do not criticize.

2. The Counseling Room can be used only for 1 to 1 counseling.

3. The Founder's Room is only accessible to the Founder and the General Manager, namely Mr Samuel.

Cleanliness of Hospitality Room

1. Staff to sanitize the table and chairs after each use. Do it after the client(s) has left.

Cleanliness of pantry

1. All cups, plates, bowls or any cutleries used must be washed, and be kept back to the drawer.

2. All food must be kept in a food container. Plastic bags are not allowed.

3. Keep the pantry tidy at all times.

4. No leftover food or drinks to be kept at the pantry.

Guest Book

• For visiting sponsors / donors and special occasion use; not for general walk-ins.

List of People to Meet

1. New J&M Applicants to follow-up.

2. Heart-to-Heart Interview Form Requesters to come fill-up the J&M Forms.

3. Meet up with the current J&M "beneficiaries".

4. Soup Kitchen patrons.