(Inactive)
Academic Affairs issues this alert to students at the end of each term. An email is sent to students about the hold and who to contact if they have issues. The Assigend Advsior and Support People are indication in Navigate will also receive an email notification that alert has been issued on the student.
Student submits final High School transcript after registering for next semester's courses. There are three alerts for each SOATEST code that they achieved based on the high school transcript. Student will receive an email that lets them know their placement and next steps.
HSGPA eligible based on High School Transcript
HSM1 Eligible based on High School Transcript
HSM2 Eligible based on High School Transcript
Students will receive an email.
The assigned Advisor or Professional Advisor will be notified that an alert was issued.
Financial Aid will issue the alert, a case will open with Admissions@hcc.edu. Financial Aid will write comments when issuing the alert that communicate what the Admissions Counselor needs to do for follow-up. Counselor of the day (COD) will assign themselves as Case Owner and close the case when follow-up is complete.
Operations Staff will issue this alert when a student needs follow-up from an Admissions Counselor
A Case is open to Admissions@hcc.edu, Admissions counselors will follow up with the student per comments from the operations staff.
Admissions issues alert, and a case is open with Anna-Marie. She will do a follow-up with the student about their Student Account Hold for CL and TX, which is restricting the student from their application being processed when reapplying.
A case is opened and Student Accounts
Close Case Reasons:
3 x no response
Success - Confirmed student utilized the suggested service
Once Student Accounts gets notification that the student has paid out their bill, the Case will be reopened with the new close case reason:
Success - Student Hold Lifted
Admissions issues alert, and a case is open with Janet. She will do a follow-up with the student about their Student Affairs Hold for Discipline or Tresspass, which is restricting the student from their application being processed when reapplying.
A case is opened and Student Accounts
Close Case Reasons:
3 x no response
Success - Confirmed student utilized the suggested service
Success - Spoke with Student about next steps
Success - Student Hold Lifted
Student completes Math Self-Assessment for course placement. There are three alerts for each Math the student is placed. Student will receive an email that lets them know their placement and next steps.
Self-Assessment - Statistics, Math 13, or Number Systems
Self-Assessment - Math 12 or Number Systems
Self-Assessment - Math 11 or Number Systems
Students will receive an email.
Subject: Math Self-Assessment Results - (math they are placed into)
Hi {Student Name},
We have reviewed your submitted Self-Assessment for Math Course Placement. We have the pleasure of letting you know that you have successfully placed into Statistics (MTH 142), Developmental Math 3 (MTH 013), or Topics in Mathematics (MTH 155).
Depending on your major, you have placed into the minimum Mathematics requirements. If you are not sure what the minimum Math requirements are, you can look up your Degree or Certificate and find your minimum Math requirement. If you need to take an additional assessment to go into a higher-level Math course, please fill out this form. You will be able to start the assessment where you left off in scoring with this Self-Assessment.
Please note that we recommend you have a conversation with an advisor to ensure that you are ready for the math course that you placed into. You can make an appointment with your assigned advisor or if you do not have an assigned advisor yet, make an appointment with a general advisor in the ACT Center to review your scores and talk about your next steps.
If you have any questions please let us know.
Assessment Center
Assessment@hcc.edu
413.552.2015
Students can share their Accuplacer scores from other institutions. At HCC we can only accept Accuplacer NextGeneration English Scores since our Math assessment is HCC built.
Shared Accuplacer Score - Eligible for ENG 101
Shared Accuplacer Score - Not Eligible for ENG 101
Students will receive an email.
One Example below:
Subject: You Shared Accuplacer Scores - Eligible for ENG 101
Hi {Student Name},
Holyoke Community College (HCC) received notification that you have shared your Accuplacer scores from a different institution with us. At HCC we only accept scores on the English assessment because our Math assessment is HCC specific.
Based on the score you have shared you are eligible for English Composition I (ENG 101) at Holyoke Community College.
To check your Course Placement Status you can log into your application portal and review the most up-to-date information. If you still need Math course placement please fill out this form to receive review materials and Assessment Center hours.
If you don’t need further testing, you’re ready to register.
If you're already collaborating with an advisor, fantastic! Simply reach out to them to arrange a convenient time to select your classes together.
Not yet connected with an advisor? No worries at all! Get in touch with the Advising, Career, and Transfer (ACT) Center, and make an appointment to meet with an Advisor.
Call, email, or Zoom the ACT Center to make an appointment to meet with an Advisor. Reach out by phone at 413.552.2722 or drop them an email at advisingcenter@hcc.edu. An advisor may be available right away or you may need to make an appointment. Either way, we’ve got you!
If you have any questions please let us know.
Assessment Center
Campus Center (CC) 164
303 Homestead Ave
Holyoke, Ma 01040
assessment@hcc.edu
413.552.2015
When a student receives a Hand Score notification on their ISR, the following day the Assessment Center staff will issue this alert to let the student know if they are English 101 eligible or not eligible.
Students will receive an email.
If assigned a Professional Advisor, they will also be alerted.
One example below:
Subject: Course Placement Hand Score Notification: ENG 101 Eligible
Hi {Student Name},
Thank you for taking your Course Placement at Holyoke Community College (HCC) yesterday. When you took your assessment, you received a hand score indication for your Writing Placement. Your Reading Score and your Writing score combine to let us know what course you will be most successful in.
Your written assessment has been scored. This score reflects that you are eligible for English Composition I (ENG 101) at Holyoke Community College.
To check your Course Placement Status you can log into your application portal and review the most up-to-date information. You can access your Score Sheets from Accuplacer with your updated results.
If you don’t need further testing, you’re ready to register.
If you're already collaborating with an advisor, fantastic! Simply reach out to them to arrange a convenient time to select your classes together.
Not yet connected with an advisor? No worries at all! Get in touch with the Advising, Career, and Transfer (ACT) Center, and make an appointment to meet with an Advisor.
Call, email, or Zoom the ACT Center to make an appointment to meet with an Advisor. An advisor may be available right away or you may need to make an appointment. Either way, we’ve got you!
If you have any questions, please let us know.
Assessment Center
303 Homestead Ave
Holyoke, Ma 01040
assessment@hcc.edu
413.552.2015
Bad SAP-did not meet the two-thirds completion status
Bad SAP-fails 2/3 completion status, completed all this term
Bad SAP - did not meet the GPA standard
Bad SAP - did not meet GPA standard, earned 2.0 this term
Bad SAP-did not meet GPA standard nor 2/3 completion status
Bad SAP - exceeds 150% maximum timeframe
Bad SAP-fails 2/3 completion status & exceeds 150% timeframe
Bad SAP-fails GPA standard & exceeds 150% maximum timeframe
Bad SAP - cannot complete within 150% time frame
Bad SAP-fails GPA & can't complete within 150% time frame
Bad SAP-fails GPA, 2/3 completion & exceeds 150% time frame
Financial Aid Warning - 1st time failed GPA or completion
Student is notified by email from Financial Aid with the specifics associated with alert reasons on the left-hand side.
Financial Aid then issues the alert in Navigate which informs the assigned advisor(s) and TRIO advisor on 1) the student’s SAP status and 2) confirmation that the student received an email with SAP information from Financial Aid.
For each student the alert is issued on, the Advisor will receive an email that indicates: the student's name, alert reason, any comment from the Financial Aid Office, and when the alert was issued by Financial Aid.
Financial Aid will issue the alert, a case will open with Admissions@hcc.edu. Financial Aid will write comments when issuing the alert that communicates what the Admissions Counselor needs to do for follow-up. Counselor of the day (COD) will assign themselves as Case Owner and close the case when follow-up is complete.
(Inactive)
Student Will Receive the Following email:
Subject: {$student_first_name}, Book Funds Available from (Date) until (Date)
Hi {$student_first_name},
You are eligible to participate in the Book Advance Program (money to purchase your class materials). Your excess financial aid has been set aside in an account in which you can use the money towards textbooks and other materials for your classes through the HCC Bookstore. To view the book advance, please log in to your Online Services account.
How do I use this Book Advance?
To use your Book Advance you must login to the HCC Bookstore and create an account using your HCC email address. Shop for your course materials/textbooks. Select book advance as your payment method, your nine digit student ID number (including all zeros) is your book advance card number. You can also use a credit card for additional charges, and to secure any rentals.
This Book Advance is valid from Monday, (Month), (Date) through Friday (Month) and (Date). Book Advances may not be used at any other time. There are no exceptions.
How is my Book Advance paid?
These funds are an "advance" of your anticipated financial aid funds. The amount of this advance that you use at the HCC Bookstore will be charged to your student account. When your financial aid funds are disbursed (paid), your Bookstore charges will be paid along with your tuition and fee charges.
Should you have questions about the HCC Bookstore and hours of operation contact: Sara Avery, Manager; (413)552-2521; savery@hcc.edu
If you have additional questions, please contact:
Financial Aid Office
Frost (FR) 201
financialaid@hcc.edu
(413)552-2150
(Inactive)
Jim Albert issues this alert for students when they are missing immunization requirements
Email is sent to students when the alert is issued. Jim follow ups with the student if the requirement is not met.
The email a student receives:
Subject: [Notification] Complete mandatory missing items in CastleBranch Account
Dear {$student_first_name},
You are receiving this email because you have incomplete, rejected, or overdue items in your CastleBranch account. Please login to https://login.castlebranch.com/login to resolve the situation.
You need to complete this as soon as possible or this may result in a withdrawal from your studies. Be mindful to document dates, health care provider’s signature, and student information when updating your account.
View this document with detailed instructions of how to resolve the items you need to complete in CastleBranch.
If you have questions about the CastleBranch account, call the Student Services Center at 1-888-666-7788.
If you have questions and would like to meet with me to discuss this further, please email me at jalbert@hcc.edu.
Jim Albert
Center for Health Education (CHE)
404 Jarvis Ave
Holyoke, Ma 01040
Email: jalbert@hcc.edu
Phone: (413)552-2451
SAMP Coach Follow-up - Academic Struggles
SAMP Coach Follow-up - Financial Concerns
SAMP Coach Follow-up: Scholar needs a Reach-out (non-urgent)
SAMP Coach Follow-up: Urgent - Scholar needs Reach-out
Ambassadors will issue alerts when a Coach needs to follow up with a Scholar. For all alerts, a coach will contact the scholar directly to ensure that the appropriate referral is made based on the information provided by the Ambassadors and the information shared by the scholar during the meeting.
A case is opened and assigned to the Scholar's SAMP Coach. The coach will provide support to the scholar.
(Inactive)
Student Will Receive the Following email:
Subject: {$student_first_name}, Book Funds Available from (Date) until (Date)
Hi {$student_first_name},
You are eligible to participate in the Book Advance Program (money to purchase your class materials). Your excess financial aid has been set aside in an account in which you can use the money towards textbooks and other materials for your classes through the HCC Bookstore. To view the book advance, please log in to your Online Services account.
How do I use this Book Advance?
To use your Book Advance you must login to the HCC Bookstore and create an account using your HCC email address. Shop for your course materials/textbooks. Select book advance as your payment method, your nine digit student ID number (including all zeros) is your book advance card number. You can also use a credit card for additional charges, and to secure any rentals.
This Book Advance is valid from Monday, (Month), (Date) through Friday (Month) and (Date). Book Advances may not be used at any other time. There are no exceptions.
How is my Book Advance paid?
These funds are an "advance" of your anticipated financial aid funds. The amount of this advance that you use at the HCC Bookstore will be charged to your student account. When your financial aid funds are disbursed (paid), your Bookstore charges will be paid along with your tuition and fee charges.
Should you have questions about the HCC Bookstore and hours of operation contact: Sara Avery, Manager; (413)552-2521; savery@hcc.edu
If you have additional questions, please contact:
Financial Aid Office
Frost (FR) 201
financialaid@hcc.edu
(413)552-2150
Student Accounts will issue this Alert notifying the student of their options.
Student Will Receive the Following email:
Subject: {$student_first_name},
Hi {$student_first_name},
As of today, your record indicates you have not paid or waived the health insurance charge (i.e. $,XXX). If you intend to purchase the health insurance plan because you do not have health insurance or insurance with comparable coverage, please follow the instructions to purchase the Student Health Insurance Plan (Part I). If you do not intend to purchase the health insurance plan due to comparable coverage under your current health insurance, you may waive (remove) the health insurance charge from your bill. You will need your student ID number and your insurance ID card in order to complete the online waiver (Part II). For your convenience, we have included the steps below for you to create an account, and complete the online Student Waive Form no later than Friday, (Month) and (Date)
Part I: To pay the health insurance charge on your bill online by debit card, credit card, or personal check or for your billing information, please log on to Online Services by using MyHCC drop-down menu on www.hcc.edu:
Select: Online Services (MyHCC drop-down menu at the top of every page)
Select: Login (User ID is your 9-digit HCC Student ID number; PIN)
Select: eRefund/eBill/Payments/Payment Plan
Select: Continue (You will be directed to the Student Account Payment Suite.)
If this is your first time logging onto Student Self-Service, please follow the logon instructions carefully. Assistance (including resetting your PIN) may be obtained by emailing the Office of Information Technology at helpdesk@hcc.edu or calling 413.552.2075.
You may pay online as well directly through the Student Account Payment Suite website at
https://secure.touchnet.net/C20851_tsa/web/login.jsp
Payments can be also mailed to Holyoke Community College, Student Accounts, 303 Homestead Avenue, Holyoke, MA 01040-1099. Full payment (mailed or online) must be received no later than Friday, (Month) and (Date).
Part II: To waive the health insurance charge from your bill, log onto
https://www.gallagherstudent.com/hcc
Select: SIGN UP (under Profile),
Select: Create a user account,
Select: WAIVE to fill out the waiver and click ‘Submit’ to complete the process. Immediately after submitting your online form you will receive a reference number.
If you have any questions, please contact the Student Accounts Office by email at studentaccounts@hcc.edu or by telephone at 413.552.2101. Our office hours are Monday through Thursday 8:30 a.m. - 5:00 p.m. and Friday 8:30 a.m. - 4:30 p.m. We will be happy to answer any questions or concerns you may have.
If you have recently taken care of your health insurance waiver, please disregard this notice. Thank you for your immediate attention.
Sincerely,
Jacqueline Solivan
Customer Service Supervisor
Alert will be issued once the Food Pantry Manager received the request through a google form request.
A case is open and once the groceries order is filled, an email will be sent to the student letting them know their order is ready, and will be help for 3 days. On the third day a reminder email will be sent to let the student letting them know they have until the end of day the following day to pick up. Case notes will be documented.
Email Message Student Receives:
Dear {$student_first_name},
Thank you for reaching out to the Thrive Center at Holyoke Community College! We have received your request for supplemental groceries and/or other items.
Please note that requests are typically filled during the next pantry open hours. You will receive an email notification once your items are ready for pick-up.
If you have any questions or need further assistance, feel free to reach out to Elizabeth Eastman at eeastman@hcc.edu or visit Room 203 of the Kittredge Center (KC) between 8:00 a.m. and 11:30 a.m., Monday through Friday.
Best regards,
Elizabeth Eastman
Food Pantry Manager
Thrive Center at Holyoke Community College
The student is in person and is requesting funds immediately.
Alert will be issued once the Food Pantry Manager interacts with the student who has an emergency fill order.
A case is open and once the groceries order is filled the case will be closed.
Close Case reasons:
“Success - Student Retrieved Request” will be used when a student picks up requested supplemental items.
“Reshelved - Student did not Retrieve Request” will be used when a student does not pick up supplemental items”
"Ineligible - Student not eligible at this time" will be used if a student requests multiple times in a month.
To refer a student to the ALANA Men in Motion Program
Opens a case with ALANA Men in Motion. ALANA staff will look at the student profile and assign a mentor for follow-up. The case owner will close the case.
This referral should be made if a student would benefit from help from Thrive. Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
The student will receive an email about Thrive.
Subject: Referred for Support and Resources Available at the Thrive Center
Hi (Student Name),
As you navigate your journey here at Holyoke Community College, we want you to know that support and resources are available to help you overcome challenges and achieve your goals.
Are you facing homelessness? Are food insecurity or financial concerns weighing on your mind? If so, the Thrive Center is here to assist you. Our goal is to help you create a plan that will bring you closer to achieving your goals and building a more stable future.
Here's a glimpse of what the Thrive Center offers:
Access to the HCC Food Pantry and Grab-and-Go Options: Ensuring you have access to nutritious food is a priority for us.
SNAP (food assistance) and MassHealth Applications: If you believe you qualify for SNAP or MassHealth benefits, we can help you navigate the application process.
Assistance Applying to the President's Student Emergency Fund.
You can find us at the Thrive Center located in Kittridge Center (KC) 201. We can support you in achieving your goals, please don't hesitate to visit us.
Remember, you're not alone in facing challenges, and there are resources available to help you thrive. We're here to support you every step of the way.
Warm regards,
Ben Ostiguy
Thrive Center
If you like to make an appointment with me, please use this link to schedule through Navigate360 Student
Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
The student will receive an email about Career Services.
A Case is opened for Momina to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
Email Message Student Receives:
Subject: {$student_first_name}, Interested in Career Exploration?
Hi (Student Name),
You are receiving this email because you were referred to Career Counseling for one of the following things:
Building a resume
Finding a job/career
Talking about your next steps after HCC
Finding your passion
Make an appointment with me to go over any of the above topics or other career-related questions.
Use this link to make an appointment with me: https://hcc.campus.eab.com/pal/zWGvHB4EZ4
I look forward to exploring your future opportunities,
Momina Sims
Career Development Counselor
msims@hcc.edu
413.552.2079
Students will receive an email with the information on how to get connected with El Centro.
Once referral is issued, the student receives the following email below. This referral will open a case for El Centro to follow-up with the student in getting them connected.
Subject: Join El Centro! Support & Community for Latinx Students
Hi/Hola {$student_first_name},
Are you looking for academic support and a space where you feel at home? El Centro is here to help you succeed and be a place where you belong!
What we offer:
Bilingual (Spanish) services for you and your family
Academic Advising and one-on-one support
Holistic wraparound support services for your well-being
FAFSA Application and SAP Appeal assistance
Cultural events and celebrations
Connection to other resources on campus
Support for graduation, transfer or career goals
Click here to connect with El Centro.
Come visit us and be part of a thriving Latinx community on campus that supports and celebrates you. We look forward to seeing you at El Centro!
El Centro
413.552.2052
elcentro@hcc.edu
Campus Center (CC) 248
¿Estás buscando apoyo académico y un espacio donde te sientas en casa? El Centro está aquí para ayudarte a triunfar y brindarte un lugar donde pertenezcas.
Lo que ofrecemos:
Servicios bilingües (español) para ti y tu familia
Asesoría académica y apoyo individualizado
Servicios de apoyo integral para tu bienestar
Asistencia con la solicitud de FAFSA y apelaciones de SAP
Eventos culturales y celebraciones
Conexión con otros recursos en el campus
Apoyo para graduación, transferencia o metas profesionales
Haga clic aquí para conectarse con El Centro
¡Ven a visitarnos y sé parte de una comunidad Latinx vibrante en el campus que te apoya y celebra! Esperamos verte pronto en El Centro.
El Centro
413.552.2052
elcentro@hcc.edu
Campus Center (CC) 248
This referral should be made if a student needs help filling out a FAFSA, meeting with someone from Financial Aid to review their aid package, or has general questions about Financial Aid. Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
A Case is opened for Financial Aid to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
The student will receive an email about Financial Aid Office.
Subject: [Make an Appointment] Connect with the Financial Aid Office!
Hi {$student_first_name},
Our office is reaching out because you indicated you need help with your FAFSA (Free Application for Federal Student Aid) or you would like to meet with the Financial Aid office because you have questions.
What is the FAFSA (Free Application for Federal Student Aid)?
The FAFSA is a free online application used to apply for financial aid and is completed by students once a year. The 2024-25 FAFSA is used to apply for financial aid for the Fall 2024, Spring 2025, and Summer 2025 semesters (classes that run between September 2024 – August 2025).
It takes approximately 35-45 minutes to complete.
Without a 2024-25 FAFSA on file, our office will be unable to offer you a financial aid package and you will likely have a balance owed to the college.
Need help completing the 2024-25 FAFSA? Our office has many opportunities for FAFSA assistance:
Click this link https://hcc.navigate.eab.com/app/#/dl/appt to make an appointment for Financial Services & Veteran Services for FAFSA Completion.
Register for a Zoom FAFSA Lab. You will find the dates/times and registration links for our FAFSA Labs by following this link.
To schedule an in-person FAFSA appointment, please contact our office at 413-552-2150. Please note, we currently are offering in-person appointments only on Mondays 8:30 a.m. – 4:30 p.m.
To apply for financial aid, you have to meet the guidelines below:
Complete a FAFSA Annually
Enroll in an approved associates degree or certificate program
Have earned a high school diploma or the equivalent* in the United States or foreign country
Maintain satisfactory academic progress (SAP) in accordance with the college's requirements
Note: If you are not eligible to complete the FAFSA and are an approved "High School Completer" under the Massachusetts tuition equity law, you can complete the Massachusetts Application for State Financial Aid (MASFA) and receive state financial aid funding. If you can complete the FAFSA you do not need to complete a MASFA.
Wishing you the best!
HCC Financial Aid Office
303 Homestead Ave (Frost 201)
Holyoke MA 01040
(P): 413.552.2150
(E): financialaid@hcc.edu
This referral should be made if a student has a category of "FAFSA - Missing Items" or "FAFSA Complete Unable to Pay Out" in Navigate. Staff and Faculty can issue this referral to any student on the student profile or from the Professor’s home under the actions menu.
A Case is opened for Financial Aid to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
The student will receive an email about Financial Aid Office.
Subject: Information Needed for Processing Your 24/25 Financial Aid Application
Hi {$student_first_name},
Thank you for applying for financial aid by filling out your 2024-25 FAFSA (Free Application for Federal Student Aid). Our office is reaching out to you because we need additional information to determine your aid package. A financial aid counselor will be reaching out to you on how you can fulfill the requirements and receive an aid package.
In the meantime you can view which items are incomplete by using the steps below:
View Missing & Submitted Requirements
Login to Online Services at hcc.edu/onlineservices
If you have logged in before, use your 9-digit student ID number as the User ID and the Pin would be the password you set.
If you have not logged in before, use this guide (page 6) to help you log in for the first time.
Click on the Financial Aid tab.
Click the Financial Aid Status link.
Choose the aid year from the menu next to Select Aid Year and click Submit.
Choose the student requirements link in the sentence “You have unsatisfied student…”
Under the Student Requirements tab you can view your satisfied and unsatisfied requirements.
Next Steps:
Print, complete, and sign any required documents.
Please save a scan/photo of your document as your Last Name and Student ID Number (this is very important or we cannot determine the document is yours).
Upload your signed documents to: https://nextcloud.hcc.edu/index.php/s/DYnYkzYmSAK8L5z
We will reach out to you soon,
Best,
HCC Financial Aid Office
303 Homestead Ave (Frost 201)
Holyoke MA 01040
(P): 413.552.2150
(E): financialaid@hcc.edu
This referral should be made if a student states that they have been trying to get ahold of financial aid, but are unable to connect with them.
A Case is opened for Financial Aid to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
The student will receive an email about Financial Aid Office.
Subject: Information Needed for Processing Your 24/25 Financial Aid Application
Hi {$student_first_name},
The Financial Aid Office has become aware that you would like to receive a call back from the Financial Aid office. You will receive a phone call at the number listed on your student profile within 24 - 48 business hours. If you are unavailable at the phone number listed in your student profile, then they will reach out to you through your HCC email.
You can always contact us at financialaid@hcc.edu or 413-552-2150.
Wishing you the best!
HCC Financial Aid Office
303 Homestead Ave (Frost 201)
Holyoke MA 01040
(P): 413.552.2150
(E): financialaid@hcc.edu
The Thrive Center staff who are helping the student receive short-term housing will issue the referral.
Students will receive an email letting them know that a Financial Aid Counselor will follow up with the students to meet and go over financial counseling for the new short-term housing commitment.
Financial Aid will follow up with the student by phone, email, or text. The goal would be that a counselor would meet with the student and review their aid offer and eligibility for additional money.
Once referral is issued, the student receives the following email below. This referral will open a case for the Tech Center to follow-up with the student in getting them connected.
Subject: Referral to HCC’s Financial Aid Office
Hi {$student_first_name},
Hello {$student_first_name},
Thank you for your interest in housing with HCC-affiliated housing resources.
Because you expressed interest in financial assistance related to room and board, a referral has been submitted on your behalf to the HCC Financial Aid Office. A member of the Financial Aid team will be reaching out to you shortly by phone, email, or text to provide accurate information and guidance on your funding options.
For your reference, here are the ways you can reach the Financial Aid office:
Financial Aid
Frost 201
financialaid@hcc.edu
413-552-2150
Please keep an eye on your inbox and phone for their outreach. Let the Thrive Center know if you have any questions in the meantime.
Best regards,
Thrive Center
KC 201
Thrive@hcc.edu
413.552.2349 (Tel)
Students will receive an email with the information on how to get connected with Tech Center
Once referral is issued, the student receives the following email below. This referral will open a case for the Tech Center to follow-up with the student in getting them connected.
Subject: Tech Support: Visit the Tech Center and Get Support
Hi {$student_first_name},
Hello {$student_first_name},
You are receiving this email because you have been referred to the Tech Center at HCC. The Center offers support services for help with technology and campus platforms/apps. If you need help with your computer, tablet, smartphone, or a program/application, come visit us at Campus Center 251, across the hall from Student Engagement and next to El Centro.
We would love to meet with you and discuss how the Tech Center can help you. Please take a moment to complete the brief intake form found here. Someone will reach out to you to set up an appointment shortly.
Sincerely,
Tech Center, Holyoke Community College
CC251, x2914
Holyoke Community College | Educate. Inspire. Connect.
Links:
Check out events at the Tech Center!
Make an appointment at the Tech Center!
Need help with Microsoft 365?
Need help with Google Workspace?
What is a link? (click here!)
Student will receive an email with the information on how to get connected with Itsy Bitsy. A repeating report will be set up so Child Watch Staff can do follow-up with the student.
Once referral is issued, the student receives the following email:
Subject: Itsy Bitsy Child Watch: How to Get Started
Hi {$student_first_name},
Thank you for your interest in Itsy Bitsy Child Watch!
If you are in need of care at the same time every week while you attend class or another academic commitment, please submit a Regular Care Request Form / Solicitud de Cuidado de Niño Regular form.
If you need one-time care because your usual childcare fell through, please submit an As Needed Care Request / Solicitud de Cuidado de Niño Según Sea Necesa form.
The IBCW team will be in touch with you to let you know if we can fulfill your care request.
*Children must be 3 months - 12 years old to attend.
Questions? Email us directly at childwatch@hcc.edu or call 413-522-2487
This referral should be made if a student would benefit from being apart of the Marieb Adult Learner Sucess Center. Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
A Case is opened for Marieb Adult Learner Success Center to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
The student will receive an email about Marieb Adult Learner Success Center.
Subject: Unlock Your Potential: Discover Resources at the Marieb Adult Learner Success Center!
Hello <Merge Tag Name>,
You are receiving this email because you have been referred to the Marieb Adult Learner Success Center at HCC. Our program offers support services for adult learners ages 24+ and student parents of any age. To learn more about the services we offer, visit our webpage.
We would love to meet with you and discuss how the Marieb Adult Learner Success Center can help you reach your educational and professional goals. Please take a moment to complete the brief intake form found here. Someone will reach out to you to set up an appointment shortly.
Sincerely,
<Merge Tag Amy’s signature>
Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
The student will receive an email about CHD services. CHD does a follow-up with students who have not reached out to them for services.
Email Message Student Receives:
Subject: {$student_first_name}, HCC Cares for you!
Hi (Student Name),
A Staff or Faculty member you are close to, wants you to utilize the Mental Health Support services on campus through the Center for Human Development(CHD).
HCC is proud to partner with the Center for Human Development (CHD) to provide FREE in-person and telehealth counseling for students. HCC's Mental Health Center offers a broad range of programs and services to assist students in dealing with life's challenges and stresses before they become insurmountable.
APPOINTMENTS & EMERGENCIES
Students have the option to self-refer, call us, or drop by to schedule an appointment. In some cases, you might be referred by a parent or a faculty member. If you feel your situation is an emergency, call 911.
To make an appointment, please email hccreferral@chd.org. Please include the following information:
First Name
Last Name
Phone number
Email (your hcc.edu email address)
Referral source (Example: Self, faculty (name and department), etc.)
CHD CLINICAL SERVICES ON CAMPUS
Where: Frost 232
When: Monday - Friday, 9 a.m. - 4 p.m.
Contact: 413.552.2626 ext. 2626 (during normal office hours)
Telehealth off campus: CHD has staff on site at the CHD clinic to provide telehealth clinical services during the normal business day, after 4 p.m., and some weekend availability. Please stop by Frost 232 to sign up.
After hours: If you or anyone you know is experiencing an emergency mental health crisis, please contact the local crisis provider (Behavioral Health Network) at 413.733.6661 or call/text 988.
Before or after the Student completes the Math Assessment for course placement. The student is seeking additional support in studying for Math Course Placement.
Students will receive an email.
Subject: Need help preparing for Math Course Placement?
Hi {Student Name},
Get free math materials and meet one-on-one with a tutor for help!
Download the files attached to this email to practice math questions. Meet with a tutor to ensure you are on the right track. Visit the Math Center for help on the questions. Here is the tutor schedule.
Are you registered for at least one class? Here are the free online classes on Canvas to prepare you for Developmental Math:
If you have any questions, please do not hesitate to reach out to CAPS at caps@hcc.edu or call 413-552-2584
Attached to the email are multiple Math worksheets for each DM course
Student informs you and/or you recognize through first-hand interactions that they are in need of tutoring.
If this is for a specific course(s) and/or assignment(s), you should provide those details in the Comment section for CAPS to provide tailored support.
Opens a case with CAPS.
Student will receive an automatic email about CAPS tutoring services and contact information as well as with steps to view drop-in times through the Navigate Student App.
CAPS will follow up with the student by text or phone call if the student did not utilize services within 5 days (less than 5 days if the student arranged tutoring that week).
The case is closed and labeled as a successful outcome if the student meets with at least one tutor one time. Cases may be force-closed if the student is unengaged.
Student informs you and/or you recognize through first-hand interactions that they are in need of the following support not necessarily related to their course(s):
Help with incomplete grade
Note taking
Study skills
Exam Prep
Time management
Organizational skills
Stress Management
Reading comprehension
Please include additional details in the Comment section when issuing the Alert.
Student will receive an automatic email with instructions on requesting a general Learning Coach and CAPS contact information.
CAPS will follow up with the student by text or phone call if they have not requested a Learning Coach.
CAPS assigns a Learning Coach to the student based on the completed form and BCC’s the student’s success team on the introductory email. The case is closed and labeled as a successful outcome if the student attends the first meeting.
Policy: Typically, students are allowed two unexcused absences. It is acceptable to notify a learning coach or a CAPS staff member IN ADVANCE if the student has an emergency and cannot make their appointment.
Student informs you that they struggle with English language (Reading, writing, grammar, speaking, listening skills).
Please include additional details in the Comment section when issuing the Alert
Opens a case with Gladys Montero.
Student will receive an automatic email with steps to schedule an appointment using the Navigate Student App and Gladys Montero’s contact information.
This referral should be made if a student would benefit from help from Pathways. Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
A Case is opened for Pathways (Camille Close) to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
The student will receive an email about Marieb Adult Learner Success Center.
Subject: PATHWAYS is looking for YOU!
Hi {$student_first_name},
You are receiving this email because you were referred by a Faculty or Staff member to the Pathways Program.
Can you please take a minute and answer the following questions?:
Do you have a love of learning?
Do you get good grades?
Have you been told that you should transfer to a four-year university?
Have you considered exploring your options for four-year selective schools?
Have you considered attending a specific selective school(Smith, Mount Holyoke, Amherst College, Cornell)?
Are you taking Honors or Learning Community courses?
Are you noticing that you are good at this thing called college?
Did you answer yes to at least four (4) of these questions? If yes, you may want to explore your transfer options. The good news is you do not need to do this alone, Pathways can help you!
Please complete the short form below to learn more about Pathways! You can also use this link to schedule an appointment to explore your options.
I look forward to connecting with YOU!
~ Camille
Pathways Program
DON 283/DON 270
To refer a student to the Student Ambassador Mentorship Program
Opens a case with Student Ambassador Mentorship Program (SAMP). SAMP staff will look at the student profile and assign a mentor for follow-up. The case owner will close the case.
Financial Aid will issue this notification when a SAP Appeal is submitted, but a required Academic Plan has not been created for the student.
An email will be sent to the student, and a case will be assigned to Advisingcenter@hcc.edu.
The Advising Center will assign the case to the professional Advisors if a student has one
If they do not, they will schedule an appointment with an Advising Center advisor to create the Academic Plan.
Outreach from an advisor will happen and an Academic Plan will be created for the student.
Student receives the following email:
Subject: Action Required: SAP Appeal Submitted, Academic Plan Needed
Hi {$student_first_name},
This notification is a confirmation that you have completed your Satisfactory Academic Progress (SAP) Appeal and submitted it to the Financial Aid office.
You need to meet with an academic advisor to create an Academic Plan. This plan will be developed with an academic advisor and will be used as a guide for you to know what classes you should complete in the timeline decided by you and the advisor. This Academic Plan will be used in conjunction with your written SAP Appeal.
More information about your appeal status will be sent to your HCC email from the Financial Aid Office, after the Academic Plan has been completed.
The ACT Center or your assigned advisor will be reaching out to you to make an appointment and create an academic plan.
If you have further questions about meeting with an advisor, please contact:
ACT Center
Campus Center(CC) 102
413.552.2722
If you have questions about your SAP Appeal status, reach out to the Financial Aid Office
financialaid@hcc.edu
413.552.2150
The Advisor would complete the Academic Plan with the Student. Notification is issued and a case is opened with Derick (financial aid point person for SAP Appeals and the student is sent an email.
The case is managed by Derick and will use the following close case reasons:
Neg - SAP Appealed Timed Out - Student Notified
Positive - SAP Appeal Approved - Student Notified
Neutral - No Academic Plan was needed for SAP
Neg - SAP Appeal Denied - Student Notified
The Student will receive the following email:
Student: Notification: SAP Appeal Academic Plan Complete
Hi {$student_first_name},
This email is a confirmation notification that your academic advisor has completed your Academic Plan through Navigate360 Student. This plan was developed with your academic advisor and will be used as a guide for you to know what classes you should complete in the timeline decided by you and your advisor. This plan will be used as a part of your Satisfactory Academic Progress (SAP) Appeal with the Financial Aid office.
This Academic Plan will be used in conjunction with your written SAP Appeal. Next Steps and notification about your appeal status will be sent to your HCC email from the Financial Aid Office.
If you have questions about your Academic Plan, reach out to {$completer_name} or find them through Navigate360 Student.
If you have questions about your SAP Appeal status, reach out to the Financial Aid Office.
financialaid@hcc.edu
413.552.2150
Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu.
A Case is opened for TRIO to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.
Issue this Kudos when you want to congratulate a student on the hard work they have done at any point of a term.
Once Kudos is issued, student receives the following email:
Subject: [Kudos] Great Work so far this term!
Hi {$student_first_name},
I wanted to write to you to say, you are doing a great job.
I SEE YOU and am proud of the hard work you are doing so far this term!
Please know that if you need anything, reach out to your advisor or support person.
Keep it up,
{$completer_name}
P.S. Here are some Quick Links for Support:
Center for Academic Support (CAPS)
Issue this Kudos when you want to congratulate a student on the hard work they have done at any point of a term.
Once Kudos is issued, student receives the following email:
Subject: {$student_first_name}, You have received Kudos from {$completer_name}
Hi {$student_first_name},
I am really proud of the work you have accomplished. Keep it up!
Please contact your advisor or support person if you have any questions.
Keep it up,
{$completer_name}
P.S. Here are some Quick Links for Support:
Center for Academic Support (CAPS)
Issue this Kudos when you want to congratulate a student on the hard work they have done at any point of a term.
Once Kudos is issued, student receives the following email:
Subject: {$student_first_name}, You have received Kudos from {$completer_name}
Hi {$student_first_name},
This is a little reminder that you are doing a great job. I am really proud of the work you have accomplished. Keep it up!
Please contact your advisor or support person if you have any questions.
Keep it up,
{$completer_name}
{$completer_name}
P.S. Here are some Quick Links for Support:
Center for Academic Support (CAPS)
This is automated!
When an advisee is assigned, the next day, an email is sent to the student that introduces them to their new Advisor!
The Advisor will receive an email that they have a newly assigned student
The Student will receive an email with an introduction to Amy their new Advisor
Kudos / Referral / Alert Reasons:
(Name)'s New Advisee
Greetings! My name is (Name) and I am your assigned advisor. I wanted to take a moment to introduce myself and let you know how I can support you here at HCC. As your advisor, I am your primary point of contact and can help you with:
Setting academic goals & exploring possible majors
Selecting courses to meet your academic goals
Create an academic plan which is your path to graduation
Providing important information about Policies and Procedures
Referrals for services such as mentoring, tutoring, or mental health counseling
Connecting you to resources available at HCC to help with your academic performance
Assistance with any other issues that may arise
And overall Cheerleader!
Email is the best way to reach me, but you can also make an appointment(linked PAL) with me at any time by using the link below. I am available to meet in person or on Zoom.
Click here to make an appointment with me! (linked PAL)
I am excited to have the opportunity to be your academic advisor and can’t wait for all the learning and experiences we’ll share throughout your academic journey at HCC.
Looking forward to connecting with you,
(Name)
(Email)
This is automated!
When an advisee is assigned, on the next day, an email is sent to the student that introduces them to their new Advisor!
The Advisor will receive an email that they have a newly assigned student
The Student will receive an email with an introduction to Amy their new Advisor
Kudos / Referral / Alert Reasons:
(Name)'s New Advisee
Hello! I’m (name) your Student Success Counselor.
I wanted to introduce myself and tell you how I’ll support your journey at HCC. As your Student Success Counselor, I’ll be your primary point of contact and can help with:
Setting academic goals & exploring possible majors
Selecting courses to meet your educational goals
Create an academic plan (your path to graduation)
Providing necessary information about Policies and Procedures
Referrals for services such as mentoring, tutoring, or mental health counseling
Connecting you to resources available at HCC to help with your academic successes
And provide you with all-around support and encouragement!
Email is the best way to reach me, but you can also make an appointment anytime by using the link below. I can meet in person, by phone, or on Zoom.
Click here to make an appointment with me! (Link PAL)
I’m excited to be your student success counselor, look forward to all the learning experiences we’ll share at HCC.
Hola! Soy Alfonso tu consejero de éxito estudiantil.
Quería presentarme y contarles cómo apoyaré su viaje en HCC. Como su consejero de éxito estudiantil, seré su principal punto de contacto y puedo ayudarlo con:
Establecer metas académicas y explorar posibles especializaciones
Selección de cursos para cumplir con sus objetivos educativos
Crea un plan académico (tu camino hacia la graduación)
Proporcionar la información necesaria sobre políticas y procedimientos
Referencias para servicios como tutoría, tutoría o consejería de salud mental
Conectándolo con los recursos disponibles en HCC para ayudarlo con sus éxitos académicos
Y brindarle apoyo y aliento completos!
El correo electrónico es la mejor manera de comunicarse conmigo, pero también puede hacer una cita en cualquier momento utilizando el enlace a continuación. Puedo reunirme en persona, por teléfono o en Zoom
.
Haga clic aquí para hacer una cita conmigo! (link PAL)
Estoy emocionado de ser su consejero de éxito estudiantil, espero todas las experiencias de aprendizaje que compartiremos en HCC.
Looking forward to talking soon, Esperando hablar pronto,
Sincerely Atentamente
(name) (nombre)
Student Success Counselor, El Centro Consejero de Éxito Estudiantil, El Centro
Office: Campus Center 248D Oficina: Campus Centro 248D
Phone:
Email:
This is automated!
When a student is enrolled in the term under the Child Development Certificate or Infant Toddler Certificate
A case is opened to notify Abby of the student and verify the student's participation in the CDA and CDA+ grant.
This is automated!
When a student is in Starting Cohort (Term(s)), Adult 24+, Adult 25+ Not in selective majors
Sent Weekly on Thursdays at 6 pm
What Happens After the Automation is Set
An email is sent to the student to their HCC email with information about MALSC and a google form link if they are interested in meeting with them.
Subject: Welcome from the Marieb Adult Learner Success Center!
Dear (student),
HCC values adult learners and the wisdom they bring to our community. We also recognize the unique challenges that adult learners face, and we are here to help!
The Marieb Adult Learner Success Center supports students ages 24+ and student parents of any age. If you're interested in working with us, please complete the Student Interest Form .
Some of the services we offer include:
Enrollment counseling
Holistic advising
Career services
Referrals for internal and external support
Programming that fosters academic success
Family-friendly events and parent support groups
We'd love to meet with you to discuss how we can support you on your educational journey. After completing the Student Interest Form, someone will contact you shortly to schedule an appointment.
Best,
Amy Woody
Coordinator, Marieb Adult Learner Success Center
Location: Frost 264
Email: awoody@hcc.edu
Phone: 413-552-2413
This is automated!
When a student is in Starting Cohort (Term(s)), and Veteran
Email sent, Weekly, Monday at 6 pm
What Happens After the Automation is Set
An email is sent to the student to their HCC email with information about Veteran Services and a google form link if they are interested in meeting with them.
Subject: Welcome to Holyoke Community College Veteran Services!
Congratulations on being accepted into Holyoke Community College! Welcome to Holyoke Community College, home of the Cougars! I'm Derick Santos, the Veteran Benefits Counselor at HCC, and I'm thrilled to extend a warm welcome to you as a military-affiliated student. We're excited to have you join our military and veteran community here at HCC.
Our Veteran Services department is dedicated to providing you with the resources and assistance you need to navigate your college experience smoothly. Whether it's accessing educational benefits, connecting with fellow veterans, or finding support services, we are here to help you every step of the way.
Below, you will find important information to make your transition into using your VA educational benefits at HCC as easy as possible.
Veterans, Spouse or Dependent, follow this link to apply for VA benefits:
Required Documents:
The VA will mail you a Certificate of Eligibility – scan/email or drop it in person to Veteran Services office.
Veterans Only: A copy of your DD214
National Guard, follow this link to request your Certificate of Eligibility
Required Documents:
Scan/email or drop in person a copy of your Certificate of Eligibility (COE) to the Veteran Services office when received.
National Guard and qualify for VA Chapter 1606 benefits, follow this link for additional information:
Required Documents:
Scan/email or drop in person a copy of your Notice of Basic Eligibility (NOBE) and Certificate of Eligibility to the Veteran Services office.
This form must be submitted before the start of the semester to ensure a swift and efficient certification process. Even if you do not intend to use benefits or are using the Categorical Tuition Waiver, it's still required to submit the intake form. The School Certifying Official (SCO) will certify your enrollment to the VA according to the information provided in the form. The form can be found on the HCC Veteran Services Services website.
I encourage you to schedule an appointment with me at your earliest convenience. This appointment will give us the opportunity to get to know you better, discuss your goals, and tailor our support services to meet your specific needs. Appointments can also be arranged to assist you in completing the VA benefits application or the intake form in person. You can schedule an appointment with this link,.
Once again, welcome to Holyoke Community College! We are honored to have you as part of our community, and we look forward to supporting you in achieving your academic and personal goals. If you have any questions or need further assistance, please don't hesitate to reach out.
Best,
Derick Santos
Veterans Benefits & Financial Aid Counselor
Holyoke Community College
303 Homestead Ave
Holyoke, MA 01040
This is automated!
When a student is in Starting Cohort (Term(s)), Hispanic or Latino, not in El Centro, and not Non-Matriculates
Email sent weekly on Wednesday at 10 am
What Happens After the Automation is Set
An email is sent to the student to their HCC email with information about El Centro and a google form link if they are interested in meeting with them.
Subject: ¡Saludos Desde El Centro / Greetings from El Centro!
Hi Student,
¡Bienvenidos a HCC!
HCC is a Hispanic Serving Institution that aspires to meet the needs of Latinx and Spanish speaking students so they can meet their academic and personal goals.
El Centro is a student support program that offers a wide range of academic and wraparound support, as well as, opportunities for building community! Some of the services we offer include:
Bilingual (English/Spanish) services for students and their families
Academic advising and one-on-one support
Holistic wraparound support services
FAFSA application support and Financial Literacy
Cultural events and celebration
Support towards graduation, transfer or career
If you're interested in learning more about El Centro, please complete form/completen el formulario and someone will contact you to schedule an appointment.
Thank you!
¡Bienvenidos a HCC!
HCC es una institución de servicio hispano que aspira a apoyar a los estudiantes latinos y hispanohablantes para que puedan cumplir con sus metas académicas y personales.
El Centro es un programa de apoyo estudiantil que ofrece amplios servicios académicos e integrales, así como oportunidades para crear comunidad!
Algunos de los servicios que ofrecemos incluyen:
Servicios bilingües (inglés / español) para estudiantes y sus familias
Asesoramiento académico y apoyo individual
Servicios de apoyo integral holístico
Apoyo a la solicitud de FAFSA y educación financiera
Eventos culturales y celebraciones
Apoyo hacia la graduación, transferencia universitaria o carrera
Si están interesados en aprender más sobre El Centro complete form/completen el formulario y alguien se comunicara con usted.
¡Muchas Gracias!
This is automated!
When a student is in enrolled in (Terms), Missing requirements and unable to Pay out for Aid Packaging, all El Centro, TRIO, TRIO-STEM, no Bad SAPs, and no Non-Matriculates, Vet Assistant and Sustainability Cert. students
Email sent weekly on Tuesday at 11 am
The case is opened to Financial Aid and managed by FA Counselors
What Happens After the Automation is Set
An email is sent to the student to their HCC email with information FAFSA Completion
Subject: Information Needed for Processing Your 24/25 Financial Aid Application
Hi Student,
Thank you for applying for financial aid by filling out your 2024-25 FAFSA (Free Application for Federal Student Aid). Our office is reaching out to you because we need additional information to determine your aid package. A financial aid counselor will be reaching out to you on how you can fulfill the requirements and receive an aid package.
In the meantime you can view which items are incomplete by using the steps below:
View Missing & Submitted Requirements
Login to Online Services at hcc.edu/onlineservices
If you have logged in before, use your 9-digit student ID number as the User ID and the Pin would be the password you set.
If you have not logged in before, use this guide (page 6) to help you log in for the first time.
Click on the Financial Aid tab.
Click the Financial Aid Status link.
Choose the aid year from the menu next to Select Aid Year and click Submit.
Choose the student requirements link in the sentence “You have unsatisfied student…”
Under the Student Requirements tab you can view your satisfied and unsatisfied requirements.
Next Steps:
Print, complete, and sign any required documents.
Please save a scan/photo of your document as your Last Name and Student ID Number (this is very important or we cannot determine the document is yours).
Upload your signed documents to: https://nextcloud.hcc.edu/index.php/s/DYnYkzYmSAK8L5z
We will reach out to you soon,
Best,
HCC Financial Aid
This is automated!
When a student is in enrolled in Summer (Terms) and have aid packaged (terms)
Email sent daily at 11 am
What Happens After the Automation is Set
An email is sent to the student to their HCC email with information about interest in Summer loan
Subject: Exploring Your Financial Aid Options for Summer Courses
Hi Student,
We hope this email finds you well and excited about your upcoming summer courses. We understand that managing the cost of education can sometimes feel overwhelming, but please know that we're here to support you every step of the way.
You're committed to your education and we’re committed to ensuring you have access to all the financial aid resources available to you. We've reviewed your account for any grant opportunities and want to make sure you're aware that you may be eligible for a Summer Student Loan.
If you're interested in exploring student loans, we encourage you to take a moment to complete the Summer Loan Interest Form. This form allows our financial aid office to evaluate your eligibility for summer loans.
For more details about student loans, including borrowing limits for each academic year, you can visit www.studentaid.gov. Additionally, if you haven't already completed your Entrance Counseling and signed your Loan Agreement (MPN), now might be a good time to do so.
It's important to note that to qualify for a summer loan, you'll need to begin attendance in at least 6 credits, maintain Satisfactory Academic Progress, and have remaining loan eligibility.
Please don't hesitate to reach out if you have any questions or need further assistance. We're here to ensure your educational journey is as smooth and rewarding as possible.
HCC Financial Aid
Frost 201
Office Hours:
Mon-Thurs: 8:30 am - 5 p.m.
Friday: 8:30 a.m. - 4:30 p.m.
(P): 413.552.2150
(F): 413.552.2192
Need a secure way to provide documents?
Click on our Nextcloud Link: https://nextcloud.hcc.edu/index.php/s/DYnYkzYmSAK8L5z
Chat with us!
Before or after the Student completes the English Assessment for course placement. The student is seeking additional support in studying for English Course Placement.
Students will receive an email.
Subject: Need help preparing for English Course Placement?
Hi {Student Name},
Get free English materials and meet one-on-one with a tutor for help!
Download the files attached to this email are practice tests and other helpful handouts that the Writing Center at HCC has created. To get assistance with these resources, you can meet with a tutor in the Writing Center. Click this link to view the schedule.
An online resource to help you prepare for the English Course Placement can be found on the Accuplacer Website with this link. You need to register there and once signed in, click ACCUPLACER.
If you have any questions, please do not hesitate to reach out to CAPS at caps@hcc.edu or call 413-552-2584
Attached to the email are multiple English worksheets