When to Issue the Kudos / Referral / Alert

• Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu. 

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• The student will receive an email about CHD services. CHD does a follow-up with students who have not reached out to them for services. 

• Email Message Student Receives:

Subject: {$student_first_name}, HCC Cares for you!

Hi (Student Name),

A Staff or Faculty member you are close to, wants you to utilize the Mental Health Support services on campus through the Center for Human Development(CHD). 

HCC is proud to partner with the Center for Human Development (CHD) to provide FREE in-person and telehealth counseling for students. HCC's Mental Health Center offers a broad range of programs and services to assist students in dealing with life's challenges and stresses before they become insurmountable.

APPOINTMENTS & EMERGENCIES

Students have the option to self-refer, call us, or drop by to schedule an appointment. In some cases, you might be referred by a parent or a faculty member. If you feel your situation is an emergency, call 911.

To make an appointment, please email hccreferral@chd.org. Please include the following information:

• First Name

• Last Name

• Phone number

• Email (your hcc.edu email address)

• Referral source (Example: Self, faculty (name and department), etc.)

CHD CLINICAL SERVICES ON CAMPUS

Where:   Frost 232

When:    Monday - Friday, 9 a.m. - 4 p.m.

Contact: 413.552.2626 ext. 2626 (during normal office hours)

Telehealth off campus: CHD has staff on site at the CHD clinic to provide telehealth clinical services during the normal business day, after 4 p.m., and some weekend availability. Please stop by Frost 232 to sign up.

After hours: If you or anyone you know is experiencing an emergency mental health crisis, please contact the local crisis provider (Behavioral Health Network) at 413.733.6661 or call/text 988. 

When to Issue the Kudos / Referral / Alert

• Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu. 

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• The student will receive an email about  Career Services. 

• A Case is opened for Momina to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.

• Email Message Student Receives:

Subject: {$student_first_name},  Interested in Career Exploration?

Hi (Student Name),

You are receiving this email because you were referred to Career Counseling for one of the following things:

• Building a resume

• Finding a job/career

• Talking about your next steps after HCC

• Finding your passion

Make an appointment with me to go over any of the above topics or other career-related questions.

Use this link to make an appointment with me: https://hcc.campus.eab.com/pal/zWGvHB4EZ4

I look forward to exploring your future opportunities, 

Momina Sims

Career Development Counselor

ACT Center, Campus Center 102

msims@hcc.edu

413.552.2079

When to Issue the Kudos / Referral / Alert

• Staff and Faculty can issue this referral to any student on the student profile or from Professor’s home under the actions menu. 

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• A Case is opened for TRIO to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• The student will receive an email about Thrive. 

Subject: Referred for Support and Resources Available at the Thrive Center

Hi (Student Name),

As you navigate your journey here at Holyoke Community College, we want you to know that support and resources are available to help you overcome challenges and achieve your goals.

Are you facing homelessness? Are food insecurity or financial concerns weighing on your mind? If so, the Thrive Center is here to assist you. Our goal is to help you create a plan that will bring you closer to achieving your goals and building a more stable future.

Here's a glimpse of what the Thrive Center offers:

• Access to the HCC Food Pantry and Grab-and-Go Options: Ensuring you have access to nutritious food is a priority for us.

• SNAP (food assistance) and MassHealth Applications: If you believe you qualify for SNAP or MassHealth benefits, we can help you navigate the application process.

• Assistance Applying to the President's Student Emergency Fund.

You can find us at the Thrive Center located in FROST 233. We can support you in achieving your goals, please don't hesitate to visit us.

Remember, you're not alone in facing challenges, and there are resources available to help you thrive. We're here to support you every step of the way.

 Warm regards,

 Ben Ostiguy

Thrive Center

If you like to make an appointment with me, please use this link to schedule through Navigate360 Student

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• A Case is opened for Marieb Adult Learner Success Center to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.

• The student will receive an email about Marieb Adult Learner Success Center. 

Subject: Unlock Your Potential: Discover Resources at the Marieb Adult Learner Success Center!

Hello <Merge Tag Name>, 

You are receiving this email because you have been referred to the Marieb Adult Learner Success Center at HCC. Our program offers support services for adult learners ages 24+ and student parents of any age. To learn more about the services we offer, visit our webpage. 

We would love to meet with you and discuss how the Marieb Adult Learner Success Center can help you reach your educational and professional goals. Please take a moment to complete the brief intake form found here. Someone will reach out to you to set up an appointment shortly. 

Sincerely,
<Merge Tag Amy’s signature>

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• A Case is opened for Pathways (Camille Close) to do a follow-up with the student. When the case is closed an email will be sent to the person who referred the student to let them know the outcome.

• The student will receive an email about Marieb Adult Learner Success Center. 

Subject: PATHWAYS is looking for YOU!

Hi {$student_first_name},

You are receiving this email because you were referred by a Faculty or Staff member to the Pathways Program.

Can you please take a minute and answer the following questions?: 

• Do you have a love of learning? 

• Do you get good grades?

• Have you been told that you should transfer to a four-year university?

• Have you considered exploring your options for four-year selective schools?

• Have you considered attending a specific selective school(Smith, Mount Holyoke, Amherst College, Cornell)?

• Are you taking Honors or Learning Community courses?

• Are you noticing that you are good at this thing called college?

Did you answer yes to at least four (4) of these questions? If yes, you may want to explore your transfer options. The good news is you do not need to do this alone, Pathways can help you! 

Please complete the short form below to learn more about Pathways!  You can also use this link to schedule an appointment to explore your options. 

Interest and Appointment Form

I look forward to connecting with YOU!

~ Camille 

Pathways Program

DON 283/DON 270

When to Issue the Kudos / Referral / Alert

• Issue this Kudos when you want to congratulate a student on the hard work they have done at any point of a term. 

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once Kudos is issued, student received the following email:

Subject: [Kudos] Great Work so far this term!

Hi {$student_first_name},

I wanted to write to you to say, you are doing a great job.

I SEE YOU and am proud of the hard work you are doing so far this term! 

Please know that if you need anything, reach out to your advisor or support person. 

Keep it up,

{$completer_name}

P.S. Here are some Quick Links for Support:

Center for Academic Support (CAPS)

Explore Support Resources

Explore Support Programs

​Need to chat now with HCC?  

Attached File Kudos Flyer

When to Issue the Kudos / Referral / Alert

• Issue this Kudos when you want to congratulate a student on the hard work they have done at any point of a term. 

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once referral is issued, the student receives the following email:

Subject: Interested in an Academic Student Support Program?

Hi {$student_first_name},

Looking for an Academic Student Support program that can help you inside and outside of the classroom?  

We have many at HCC. Look over the list below and see which one you identify with. Fill out the interest form and get connected!

ALANA MEN IN MOTION

• ALANA Student Interest Form

• African American, Latino, Asian, and Native American male students are matched with a professional staff mentor to receive support with college navigation, along with personal encouragement and motivation. ALANA men also have access to cultural, educational, and community-building activities that promote a sense of belonging and academic achievement.

EL CENTRO

• El Centro Student Interest Form

• El Centro aspires to provide a Hispanic thriving learning community to meet the needs of Latinx and Spanish speaking students, where they can receive culturally responsive guidance and support essential to achieve academic success, advancement, and a sense of belonging.

STUDENT AMBASSADOR & MENTORSHIP PROGRAM (SAMP)

• SAMP Scholar Interest Form

• The Student Ambassador & Mentorship Program/SAMP offers leadership and professional development training and workshops to women, non-binary, and transgender students that prepare participants for leadership roles on and off-campus.

TRIO STUDENT SUPPORT SERVICES

• TRIO Student Interest Form

• TRIO Student Support Services is a federally-funded program designed to assist students who are first generation to college (neither parent or guardian has received a bachelor's degree), have a financial need (low-income), and/or have a documented disability. Our overall goal is to increase college retention and graduation rates for program participants.

Students who are a part of an academic support program are more likely to be successful and graduate at HCC. 

Find peers, mentors, and community within these programs. 

If you have any questions please reach out, 

Navigate@hcc.edu

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once Kudos is issued, the student receives the following email:

Subject: {$student_first_name} Interested in Career Exploration?

Hi {$student_first_name},

You are receiving this email because you were referred to Career Counseling for one of the following things:

• Building a resume

• Finding a job/career

• Talking about your next steps after HCC

• Finding your passion

Make an appointment with me to go over any of the above topics or other career-related questions.

Use this link to make an appointment with me: https://hcc.campus.eab.com/pal/zWGvHB4EZ4

I look forward to exploring your future opportunities,

Momina Sims

Career Development Counselor

ACT Center, Campus Center 102

msims@hcc.edu

413.552.2079

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once referral is issued, the student receives the following email:

Subject: You are looking for... Information on Mental Health Support

Hi {$student_first_name},

You are looking to utilize the Mental Health Support services on campus through the Center for Human Development(CHD). 

HCC is proud to partner with the Center for Human Development (CHD) to provide FREE in-person and telehealth counseling for students. HCC's Mental Health Center offers a broad range of programs and services to assist students in dealing with life's challenges and stresses before they become insurmountable.

APPOINTMENTS & EMERGENCIES

Students have the option to self-refer, call us, or drop by to schedule an appointment. In some cases, you might be referred by a parent or a faculty member. If you feel your situation is an emergency, call 911.

To make an appointment, please email hccreferral@chd.org. Please include the following information:

• First Name

• Last Name

• Phone number

• Email (your hcc.edu email address)

• Referral source (Example: Self, faculty (name and department), etc.)

CHD CLINICAL SERVICES ON CAMPUS

• Where:   Frost 232

• When:    Monday - Friday, 9 a.m. - 4 p.m.

• Contact: 413.552.2626 ext. 2626 (during normal office hours)

Telehealth off campus: CHD has staff on site at the CHD clinic to provide telehealth clinical services during the normal business day, after 4 p.m., and some weekend availability. Please stop by Frost 232 to sign up.

After hours: If you or anyone you know is experiencing an emergency mental health crisis, please contact the local crisis provider (Behavioral Health Network) at 413.733.6661 or call/text 988. 

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once referral is issued, the student receives the following email:

Subject: You are looking for... Information on Tutoring Services 

Hi {$student_first_name},

Are you struggling with course material after attending a class or reviewing the class assignments? You can benefit from tutoring! 

CAPS tutors at HCC work with students to support them in being successful and meet their academic goals. 

View drop-in tutoring times through the Navigate Student App by clicking "Appointments" then "Schedule an Appointment". 

If you need assistance, call 413-552-2584 or email caps@hcc.edu

--

Center for Academic Program Support (CAPS)

Donahue 240

Holyoke Community College