Staff, Professional Advisors, and Faculty Advisors (under Staff home) can issue a flag, known as an Ad-hoc Kudos / Referral / Alert(s) (at any given time), on a specific student based on student requests and/or first-hand interactions with the student in order to draw attention to student needs and/or prompt a referral with another department. These Kudos / Referral / Alert may be issued at any time by any staff or faculty user with the proper permissions in the platform.
Progress reports campaigns are sent to faculty and are meant to be a proactive method to get course-based feedback about students. Faculty members are usually the users who submit progress reports. Some Kudos / Referral / Alert reasons are the same for a progress report and an ad hoc Kudos / Referral / Alert.
It depends on the Kudos / Referral / Alert reason. When creating Kudos / Referral / Alert reasons, HCC can choose whether the student’s advisor/department/office and/or the student should be notified.
There are configuration options to allow students and/or advisors to receive an email when an at-risk progress report is issued. The student email is configurable.
For ad hoc Kudos / Referral / Alert, email notifications depend on the Kudos / Referral / Alert reason settings and the case management settings. If the Kudos / Referral / Alert reason is configured to send an email to the advisor, the advisor receives an email when the alert is issued. If the Kudos / Referral / Alert reason automatically creates a case, the person the case is assigned to also receives an email notification.
Any user with the appropriate permission can issue Kudos / Referral / Alerts. This is often faculty, users with advisor roles, financial aid users, and others.
Alert Reasons are individually created reasons for a student to be considered in need of support or a referral to other support services and kudos. Some possible Kudos / Referral / Alert reasons include Needs Tutoring and others.
No. Students cannot view their issued ad hoc Kudos / Referral / Alerts within the Navigate Staff platform. However, some alert reasons have been configured such that students may get an automated email with resources and next steps after those Kudos / Referral / Alerts are issued, and the email may include the Kudos / Referral / Alert reason. Please contact navigate@hcc.edu if you are unsure what information students receive via email about the Kudos / Referral / Alert issued.
It is not possible to edit ad hoc Kudos / Referral / Alert once submitted. However, it is possible to edit Kudos / Referral / Alerts issued through Progress Reports, if the user has the proper permissions to do so.
Kudos / Referral / Alerts can only be deleted in two situations: if a case associated with the Kudos / Referral / Alert is deleted, the relevant Kudos / Referral / Alert is deleted. Kudos / Referral / Alerts can also be deleted through the Kudos / Referral / Alerts report.
The Kudos / Referral / Alert remains on the profile, but the course is no longer associated.