Virtual Front Desk
Counselor on Call
General Questions
Satisfactory Academic Progress explanation
Student Loan Counseling
Work Study
Special/Unusual Circumstances
FAFSA Completion
Staff: COC - Aid Processing
Staff: COC - Student Information Gathering
Military Education Benefits
New Veteran Intake
Chapter 1606 Benefits (staff-facing)
National Guard (staff-facing)
Qualifying for stipend (staff-facing)
State Education Benefits (staff-facing)
VA Education Benefits (staff-facing)
Waiver Education Benefits (staff-facing)
Staff: Completly Veteran Journey Step
Military Education Benefits
New Veteran Intake
Chapter 1606 Benefits (staff-facing)
National Guard (staff-facing)
Qualifying for stipend (staff-facing)
State Education Benefits (staff-facing)
VA Education Benefits (staff-facing)
Waiver Education Benefits (staff-facing)
Ch 33 Post 9-11 GI Bill (Ch 33 Post 9-11 GI Bill)
Chapter 1606 (Chapter 1606)
Chapter 31 VR&E (Chapter 31 VR&E)
Chapter 33 (Chapter 33)
Chapter 35 (Chapter 35)
National Guard (National Guard)
National Guard/Chapter 1606 (National Guard/Chapter 1606)
No Benefits (No Benefits)
Tuition Wavier (Tuition Wavier)
Veteran (VERA)
Work Study (FWS)
Financial Aid FAFSA: (Received) (FAFSA-Rec)
Hold: Accounts Receivable - Bursar (HLD-AR)
Hold: Balance Hold - Bursar (HLD-BH)
Hold: Balance Hold Transcr - Bursar (HLD-BT)
Hold: CCA Collections - Bursar (HLD-CL)
Hold: Comptroller Paymnt Plan-Bursar (HLD-CP)
Hold: Dunning - Bursar (HLD-DN)
Hold: Must meet with Bursar (HLD-AD)
Hold: No ACH payment allowed- Bursar (HLD-PH)
Hold: No On-line payment - Bursar (HLD-PA)
Hold: Payment Plan Default - Bursar (HLD-PP)
Hold: Returned Check - Bursar (HLD-RC)
Hold: Tax Intercept - Bursar (HLD-TX)
Hold: Write Off - Bursar (HLD-WO)
Satisfactory Academic Progress (SAPERROR): Error during SAP calculation (SAPERROR)Delete Satisfactory Academic Progress (SAPERROR): Error during SAP calculation
Satisfactory Academic Progress (SAPF-150): Can't complete within 150% timeframe (SAPF-150)Delete Satisfactory Academic Progress (SAPF-150): Can't complete within 150% timeframe
Satisfactory Academic Progress (SAPF-ALL): Fails GPA, pace & max time (SAPF-ALL)Delete Satisfactory Academic Progress (SAPF-ALL): Fails GPA, pace & max time
Satisfactory Academic Progress (SAPF-DEN): Appeal Denied (SAPF-DEN)Delete Satisfactory Academic Progress (SAPF-DEN): Appeal Denied
Satisfactory Academic Progress (SAPF-G150): Fails GPA, can't complete within 150% timeframe (SAPF-G150)Delete Satisfactory Academic Progress (SAPF-G150): Fails GPA, can't complete within 150% timeframe
Satisfactory Academic Progress (SAPF-GPA): Fails GPA standard (SAPF-GPA)Delete Satisfactory Academic Progress (SAPF-GPA): Fails GPA standard
Satisfactory Academic Progress (SAPF-GPAA): Fails GPA standard, earned 2.0 this term (SAPF-GPAA)Delete Satisfactory Academic Progress (SAPF-GPAA): Fails GPA standard, earned 2.0 this term
Satisfactory Academic Progress (SAPF-GPHR): Fails GPA and exceeds max time (SAPF-GPHR)Delete Satisfactory Academic Progress (SAPF-GPHR): Fails GPA and exceeds max time
Satisfactory Academic Progress (SAPF-GPMX): Fails GPA and exceeds max time (SAPF-GPMX)Delete Satisfactory Academic Progress (SAPF-GPMX): Fails GPA and exceeds max time
Satisfactory Academic Progress (SAPF-HRMX): Fails pace & exceeds max time (SAPF-HRMX)Delete Satisfactory Academic Progress (SAPF-HRMX): Fails pace & exceeds max time
Satisfactory Academic Progress (SAPF-HRS): Fails pace standard (SAPF-HRS)Delete Satisfactory Academic Progress (SAPF-HRS): Fails pace standard
Satisfactory Academic Progress (SAPF-HRSA): Fails pace, earned all this term (SAPF-HRSA)Delete Satisfactory Academic Progress (SAPF-HRSA): Fails pace, earned all this term
Satisfactory Academic Progress (SAPF-MAX): Exceeds maximum timeframe (SAPF-MAX)Delete Satisfactory Academic Progress (SAPF-MAX): Exceeds maximum timeframe
Satisfactory Academic Progress (SAPFAILED): Bad, may appeal (SAPFAILED)Delete Satisfactory Academic Progress (SAPFAILED): Bad, may appeal
Satisfactory Academic Progress (SAPG-APP): Appeal approved (SAPG-APP)Delete Satisfactory Academic Progress (SAPG-APP): Appeal approved
Satisfactory Academic Progress (SAPG-CAPP): Appeal approved w/ condition, see RHACOMM (SAPG-CAPP)Delete Satisfactory Academic Progress (SAPG-CAPP): Appeal approved w/ condition, see RHACOMM
Satisfactory Academic Progress (SAPG-WARN): Finaid Warning 1st time failed (SAPG-WARN)Delete Satisfactory Academic Progress (SAPG-WARN): Finaid Warning 1st time failed
Satisfactory Academic Progress (SAPGOODST): Reviewed Making Good Progress (SAPGOODST)Delete Satisfactory Academic Progress (SAPGOODST): Reviewed Making Good Progress
Satisfactory Academic Progress (SAPN-MTRC): Non-matriculated, can't calculate (SAPN-MTRC)Delete Satisfactory Academic Progress (SAPN-MTRC): Non-matriculated, can't calculate
Satisfactory Academic Progress (SAPPREQUO): Pre QuoData (SAPPREQUO)Delete Satisfactory Academic Progress (SAPPREQUO): Pre QuoData
Satisfactory Academic Progress (SAPUNDET): Undetermined (SAPUNDET)Delete Satisfactory Academic Progress (SAPUNDET): Undetermined
Satisfactory Academic Progress: F-SUB (SAPF-SUB): Appeal submitted and under review by the committee (SAPF-SUB)
Bad SAP - cannot complete within 150% time frame
Bad SAP - did not meet GPA standard, earned 2.0 this term
Bad SAP - did not meet the GPA standard
Bad SAP - exceeds 150% maximum timeframe
Bad SAP-did not meet GPA standard nor 2/3 completion status
Bad SAP-did not meet the two-thirds completion status
Bad SAP-fails 2/3 completion status & exceeds 150% timeframe
Bad SAP-fails 2/3 completion status, completed all this term
Bad SAP-fails GPA & can't complete within 150% time frame
Bad SAP-fails GPA standard & exceeds 150% maximum timeframe
Bad SAP-fails GPA, 2/3 completion & exceeds 150% time frame
Financial Aid Warning - 1st time failed GPA or completion
Health Insurance Waiver
Book Advance Notification - Financial Aid/Student Accounts Inactive
Referral to Financial Aid: Student Requests Call Back
Referral: Financial Aid
Referral: Financial Aid - Missing Requirments
Remember to use the "All Available Services" button
Kiosk - Financial Aid Front Desk - ChatNow
Kiosk - Financial Aid Front Desk - Email
Kiosk - Financial Aid Front Desk - In Person
Kiosk - Financial Aid Front Desk - Phone
Kiosk - Financial Aid Front Desk - Zoom
Kioks: Bunker Email
Kiosk: Bunker in Person
Kiosk: Bunker Phone
Kiosk: Veteran Check-in
Appointment Center allows you to view all members of your location's availability to schedule appointments with Students
If you would like the Recording Training without Captions with Mi Jin and Lauren, please email Lauren
Naming Convention for your Campaigns:
Department.(Term the campaign is for). (Name of Campaign).(username)
Example:
FA.Spring22.FAFSAComplete.RRondeau
VET.202230.NeedsSignatures.rvignault
Intake Survey Responses (April 2022):
I am curious about:
how I will pay for college
I am interested in:
working on Campus