Financial Aid & Student Accounts

Care Unit: Financial Services & Veteran Services

Location: Financial Aid

Services - 15 mins:

  • Virtual Front Desk

Services - 30 mins:

  • Counselor on Call

  • General Questions

  • Satisfactory Academic Progress explanation

  • Student Loan Counseling

  • Work Study

Services - 45 mins:

  • FAFSA Completion

Location: Veteran Services

Service - 60 mins:

  • Military Education Benefits

  • New Veteran Intake

Staff Facing Services - 60 mins:

  • Chapter 1606 Benefits (staff-facing)

  • National Guard (staff-facing)

  • Qualifying for stipend (staff-facing)

  • State Education Benefits (staff-facing)

  • VA Education Benefits (staff-facing)

  • Waiver Education Benefits (staff-facing)

Location: Student Accounts

Service - 60 mins:

  • Military Education Benefits

  • New Veteran Intake

Staff Facing Services - 60 mins:

  • Chapter 1606 Benefits (staff-facing)

  • National Guard (staff-facing)

  • Qualifying for stipend (staff-facing)

  • State Education Benefits (staff-facing)

  • VA Education Benefits (staff-facing)

  • Waiver Education Benefits (staff-facing)

Categories:

  • Ch 33 Post 9-11 GI Bill (Ch 33 Post 9-11 GI Bill)

  • Chapter 1606 (Chapter 1606)

  • Chapter 31 VR&E (Chapter 31 VR&E)

  • Chapter 33 (Chapter 33)

  • Chapter 35 (Chapter 35)

  • National Guard (National Guard)

  • National Guard/Chapter 1606 (National Guard/Chapter 1606)

  • No Benefits (No Benefits)

  • Tuition Wavier (Tuition Wavier)

  • Veteran (VERA)

  • Work Study (FWS)


Categories viewable only for those in the Financial Services & Veteran Services Care Unit:

  • Financial Aid FAFSA: (Received) (FAFSA-Rec)

  • Hold: Accounts Receivable - Bursar (HLD-AR)

  • Hold: Balance Hold - Bursar (HLD-BH)

  • Hold: Balance Hold Transcr - Bursar (HLD-BT)

  • Hold: CCA Collections - Bursar (HLD-CL)

  • Hold: Comptroller Paymnt Plan-Bursar (HLD-CP)

  • Hold: Dunning - Bursar (HLD-DN)

  • Hold: Must meet with Bursar (HLD-AD)

  • Hold: No ACH payment allowed- Bursar (HLD-PH)

  • Hold: No On-line payment - Bursar (HLD-PA)

  • Hold: Payment Plan Default - Bursar (HLD-PP)

  • Hold: Returned Check - Bursar (HLD-RC)

  • Hold: Tax Intercept - Bursar (HLD-TX)

  • Hold: Write Off - Bursar (HLD-WO)

  • Satisfactory Academic Progress (SAPERROR): Error during SAP calculation (SAPERROR)Delete Satisfactory Academic Progress (SAPERROR): Error during SAP calculation

  • Satisfactory Academic Progress (SAPF-150): Can't complete within 150% timeframe (SAPF-150)Delete Satisfactory Academic Progress (SAPF-150): Can't complete within 150% timeframe

  • Satisfactory Academic Progress (SAPF-ALL): Fails GPA, pace & max time (SAPF-ALL)Delete Satisfactory Academic Progress (SAPF-ALL): Fails GPA, pace & max time

  • Satisfactory Academic Progress (SAPF-DEN): Appeal Denied (SAPF-DEN)Delete Satisfactory Academic Progress (SAPF-DEN): Appeal Denied

  • Satisfactory Academic Progress (SAPF-G150): Fails GPA, can't complete within 150% timeframe (SAPF-G150)Delete Satisfactory Academic Progress (SAPF-G150): Fails GPA, can't complete within 150% timeframe

  • Satisfactory Academic Progress (SAPF-GPA): Fails GPA standard (SAPF-GPA)Delete Satisfactory Academic Progress (SAPF-GPA): Fails GPA standard

  • Satisfactory Academic Progress (SAPF-GPAA): Fails GPA standard, earned 2.0 this term (SAPF-GPAA)Delete Satisfactory Academic Progress (SAPF-GPAA): Fails GPA standard, earned 2.0 this term

  • Satisfactory Academic Progress (SAPF-GPHR): Fails GPA and exceeds max time (SAPF-GPHR)Delete Satisfactory Academic Progress (SAPF-GPHR): Fails GPA and exceeds max time

  • Satisfactory Academic Progress (SAPF-GPMX): Fails GPA and exceeds max time (SAPF-GPMX)Delete Satisfactory Academic Progress (SAPF-GPMX): Fails GPA and exceeds max time

  • Satisfactory Academic Progress (SAPF-HRMX): Fails pace & exceeds max time (SAPF-HRMX)Delete Satisfactory Academic Progress (SAPF-HRMX): Fails pace & exceeds max time

  • Satisfactory Academic Progress (SAPF-HRS): Fails pace standard (SAPF-HRS)Delete Satisfactory Academic Progress (SAPF-HRS): Fails pace standard

  • Satisfactory Academic Progress (SAPF-HRSA): Fails pace, earned all this term (SAPF-HRSA)Delete Satisfactory Academic Progress (SAPF-HRSA): Fails pace, earned all this term

  • Satisfactory Academic Progress (SAPF-MAX): Exceeds maximum timeframe (SAPF-MAX)Delete Satisfactory Academic Progress (SAPF-MAX): Exceeds maximum timeframe

  • Satisfactory Academic Progress (SAPFAILED): Bad, may appeal (SAPFAILED)Delete Satisfactory Academic Progress (SAPFAILED): Bad, may appeal

  • Satisfactory Academic Progress (SAPG-APP): Appeal approved (SAPG-APP)Delete Satisfactory Academic Progress (SAPG-APP): Appeal approved

  • Satisfactory Academic Progress (SAPG-CAPP): Appeal approved w/ condition, see RHACOMM (SAPG-CAPP)Delete Satisfactory Academic Progress (SAPG-CAPP): Appeal approved w/ condition, see RHACOMM

  • Satisfactory Academic Progress (SAPG-WARN): Finaid Warning 1st time failed (SAPG-WARN)Delete Satisfactory Academic Progress (SAPG-WARN): Finaid Warning 1st time failed

  • Satisfactory Academic Progress (SAPGOODST): Reviewed Making Good Progress (SAPGOODST)Delete Satisfactory Academic Progress (SAPGOODST): Reviewed Making Good Progress

  • Satisfactory Academic Progress (SAPN-MTRC): Non-matriculated, can't calculate (SAPN-MTRC)Delete Satisfactory Academic Progress (SAPN-MTRC): Non-matriculated, can't calculate

  • Satisfactory Academic Progress (SAPPREQUO): Pre QuoData (SAPPREQUO)Delete Satisfactory Academic Progress (SAPPREQUO): Pre QuoData

  • Satisfactory Academic Progress (SAPUNDET): Undetermined (SAPUNDET)Delete Satisfactory Academic Progress (SAPUNDET): Undetermined

  • Satisfactory Academic Progress: F-SUB (SAPF-SUB): Appeal submitted and under review by the committee (SAPF-SUB)

Kudos/Referral/Alerts:

  • Bad SAP - cannot complete within 150% time frame

  • Bad SAP - did not meet GPA standard, earned 2.0 this term

  • Bad SAP - did not meet the GPA standard

  • Bad SAP - exceeds 150% maximum timeframe

  • Bad SAP-did not meet GPA standard nor 2/3 completion status

  • Bad SAP-did not meet the two-thirds completion status

  • Bad SAP-fails 2/3 completion status & exceeds 150% timeframe

  • Bad SAP-fails 2/3 completion status, completed all this term

  • Bad SAP-fails GPA & can't complete within 150% time frame

  • Bad SAP-fails GPA standard & exceeds 150% maximum timeframe

  • Bad SAP-fails GPA, 2/3 completion & exceeds 150% time frame

  • Book Advance Notification

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  • Kiosk - Financial Aid Front Desk - Phone

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