Hand Raise: I am looking for...

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once this referral is issued, the student receives the following email:

Subject: Itsy Bitsy Child Watch: How to Get Started

Hi {$student_first_name},

Thank you for your interest in Itsy Bitsy Child Watch! 

If you are in need of care at the same time every week while you attend class or another academic commitment, please submit a Regular Care Request Form / Solicitud de Cuidado de Niño Regular form. 

If you need one-time care because your usual childcare fell through, please submit an As Needed Care Request / Solicitud de Cuidado de Niño Según Sea Necesa form. 

The IBCW team will be in touch with you to let you know if we can fulfill your care request. 

*Children must be 3 months - 12 years old to attend.

Questions? Email us directly at childwatch@hcc.edu or call 413-522-2487

When to Issue the Kudos / Referral / Alert

• Students will self-issue from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once the referral is issued, the student receives the following email:

Subject: Interested in an Academic Student Support Program?

Hi {$student_first_name},

Looking for an Academic Student Support program that can help you inside and outside of the classroom?  

We have many at HCC. Look over the list below and see which one you identify with. Fill out the interest form and get connected!

ALANA MEN IN MOTION

• ALANA Student Interest Form

• African American, Latino, Asian, and Native American male students are matched with a professional staff mentor to receive support with college navigation, along with personal encouragement and motivation. ALANA men also have access to cultural, educational, and community-building activities that promote a sense of belonging and academic achievement.

EL CENTRO

• El Centro Student Interest Form

• El Centro aspires to provide a Hispanic thriving learning community to meet the needs of Latinx and Spanish speaking students, where they can receive culturally responsive guidance and support essential to achieve academic success, advancement, and a sense of belonging.

STUDENT AMBASSADOR & MENTORSHIP PROGRAM (SAMP)

• SAMP Scholar Interest Form

• The Student Ambassador & Mentorship Program/SAMP offers leadership and professional development training and workshops to women, non-binary, and transgender students that prepare participants for leadership roles on and off-campus.

TRIO STUDENT SUPPORT SERVICES

• TRIO Student Interest Form

• TRIO Student Support Services is a federally-funded program designed to assist students who are first generation to college (neither parent or guardian has received a bachelor's degree), have a financial need (low-income), and/or have a documented disability. Our overall goal is to increase college retention and graduation rates for program participants.

Students who are a part of an academic support program are more likely to be successful and graduate at HCC. 

Find peers, mentors, and community within these programs. 

If you have any questions please reach out, 

Navigate@hcc.edu

When to Issue the Kudos / Referral / Alert

• Students will self-issue from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once the referral is issued, the student receives the following email:

Subject: 

Hi {$student_first_name},

Thank you for your interest in HCC Athletics! Please complete the Athletics Interest Form and a member of our coaching staff will contact you.

Go Cougars!

When to Issue the Kudos / Referral / Alert

• Students will self-issue from the Navigate Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once the referral is issued, the student receives the following email:

Subject: Are you curious about withdrawing from a course or all classes?

Hi {$student_first_name},

We understand you may be considering withdrawing from a course or from all your classes. Here are some things to consider:

• If you withdraw from a class, in most cases your tuition charges will remain the same; however, your financial aid may be reduced or eliminated

• You may be asked to pay back money you received in a financial aid payment because you withdrew from all your classes

• You might find you are not eligible for financial aid in future terms because you have withdrawn from too many credit hours in past terms

These situations can leave you having to pay tuition bills and other school expenses out of your own pocket. 

If you do decide to withdraw, consult with an Academic Advisor and a Financial Aid Counselor to be sure you understand the consequences of your decision.

Your academic Advisor can be found in Navigate360 Student or on your DegreeWorks page. Financial Aid is located in Frost(FR) 201, financialaid@hcc.edu, 413.552.2150, or through ChatNow.

• If your class has started and you decide you would like to withdrawal, you can use this link. 

• If your classes have not started you would like to drop a class  you can use this link. 

If you have questions reach out to us, 

Navigate@hcc.edu

When to Issue the Kudos / Referral / Alert

• Student self-issues this referral from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• A Case will also open for follow-up by the HCC Tech Center. 

• Once referral is issued, the student receives the following email:

Subject: Tech Support: Visit the Tech Center and Get Support

Hi {$student_first_name},

Hello {$student_first_name}, 

You are receiving this email because you have been referred to the Tech Center at HCC. The Center offers support services for help with technology and campus platforms/apps. If you need help with your computer, tablet, smartphone, or a program/application, come visit us at Campus Center 251, across the hall from Student Engagement and next to El Centro.

We would love to meet with you and discuss how the Tech Center can help you. Please take a moment to complete the brief intake form found here. Someone will reach out to you to set up an appointment shortly. 

Sincerely,

Tech Center, Holyoke Community College

CC251, x2914

Holyoke Community College | Educate. Inspire. Connect.

Links:

Check out events at the Tech Center!

Make an appointment at the Tech Center!

Need help with Microsoft 365?

Need help with Google Workspace?

What is a link? (click here!) 

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once referral is issued, the student receives the following email:

Subject: You are looking for... Information on Mental Health Support

Hi {$student_first_name},

You are looking to utilize the Mental Health Support services on campus through the Center for Human Development(CHD). 

HCC is proud to partner with the Center for Human Development (CHD) to provide FREE in-person and telehealth counseling for students. HCC's Mental Health Center offers a broad range of programs and services to assist students in dealing with life's challenges and stresses before they become insurmountable.

APPOINTMENTS & EMERGENCIES

Students have the option to self-refer, call us, or drop by to schedule an appointment. In some cases, you might be referred by a parent or a faculty member. If you feel your situation is an emergency, call 911.

To make an appointment, please email hccreferral@chd.org. Please include the following information:

• First Name

• Last Name

• Phone number

• Email (your hcc.edu email address)

• Referral source (Example: Self, faculty (name and department), etc.)

CHD CLINICAL SERVICES ON CAMPUS

• Where:   Frost 232

• When:    Monday - Friday, 9 a.m. - 4 p.m.

• Contact: 413.552.2626 ext. 2626 (during normal office hours)

Telehealth off campus: CHD has staff on site at the CHD clinic to provide telehealth clinical services during the normal business day, after 4 p.m., and some weekend availability. Please stop by Frost 232 to sign up.

After hours: If you or anyone you know is experiencing an emergency mental health crisis, please contact the local crisis provider (Behavioral Health Network) at 413.733.6661 or call/text 988. 

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate360 Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once referral is issued, the student receives the following email:

Subject: You are looking for... Information on Tutoring Services 

Hi {$student_first_name},

Are you struggling with course material after attending a class or reviewing the class assignments? You can benefit from tutoring! 

CAPS tutors at HCC work with students to support them in being successful and meet their academic goals. 

View drop-in tutoring times through the Navigate Student App by clicking "Appointments" then "Schedule an Appointment". 

If you need assistance, call 413-552-2584 or email caps@hcc.edu

--

Center for Academic Program Support (CAPS)

Donahue 240

Holyoke Community College

When to Issue the Kudos / Referral / Alert

• Student self issues this referral from the Navigate Student App

What Happens After the Kudos / Referral / Alert is Issued (Intervention Pathway)

• Once Kudos is issued, the student receives the following email:

Subject: {$student_first_name} Interested in Career Exploration?

Hi {$student_first_name},

You are receiving this email because you were referred to Career Counseling for one of the following things:

• Building a resume

• Finding a job/career

• Talking about your next steps after HCC

• Finding your passion

Make an appointment with me to go over any of the above topics or other career-related questions.

Use this link to make an appointment with me: https://hcc.campus.eab.com/pal/zWGvHB4EZ4

I look forward to exploring your future opportunities,

Momina Sims

Career Development Counselor

ACT Center, Campus Center 102

msims@hcc.edu

413.552.2079