Services 30-Minutes:

• Tech Center Workshop

• 1. Application and Account Support

• 3. Device and Hardware Support

Staff Services:

• 1. Help with WiFi

• 2.Help with personal cell phone 

• 3. Logging into HCC Account

• 4. Help with Google Workspace

• 5. Help with Canvas

• 6. Help with Campus Store

• 7. Help with Self-Service Password Reset

• 8.  Setting up MFA

• 11.  Technical Assignment Help

• Help with a personal laptop/tablet

• MFA Reregister

• Provisioning Yubikey

• Help with MS365

• Referred from Thrive

• Referred from Admissions

• Referred from Advising

• Referred from the Library

• Referred from a Support Program

• Referred from Student Records

• Referred from Student Accounts

• Staff: General PC/Technology Help 

• Staff: General Chromebook/Technology Help

• Staff: General MacOS/Technology Help

• Staff: Google Workspace Help (Docs, Sheets, Slides, Drive)

• Staff: Microsoft 365 Help (Word, Excel, PowerPoint, OneDrive)

• Staff: Canvas Course Navigation Help

• Staff: Navigate360 Student Help

• Staff: Email/Gmail Help

• Staff: Lockdown Browser Help

• Staff: Zoom Help

• Staff: WiFi Help

• Staff: iPhone Help

• Staff: Android Help

SYnc my Calendar and Add Availability:

Opening a Kiosk:

Case Management:

• When Progress Report Campaigns are issued, faculty members will chose Kudos or Concerns for the students within the campaign. Some Concerns may open cases based on the workflow that is set prior to the campaign.  

• Ad-Hoc (anytime) Kudos/Referral/Alert can be issued on students. Based on the workflow of the Kudos/Referral/Alert a case could be opened. 

Referral Worksheet