Management Tools

Project ● Program ● Storefront ● Classroom ● Outdoor Leadership ● Events

"You always make things feel so much brighter." - Healthcare coworker, 2024

Highlights in Management

Highlights of inclusive and supportive leadership:

Discursive conversation guidance and conflict resolution
Objective data collection
Assessments of Knowledge Gaps
Curriculum development
Program Implementation and Assessment

Elements of good management, including speaking strategies

“Your job as a leader is to gain perspective by asking questions so that greater opportunities can be created” ~ David Bator, Managing Director, Achievers

Management Experience

3 years Project Management, Engineers Without Borders
1 year Assistant Restaurant Manager, Brighton Ski Resort
1 year Shop Manager, Bingham Cyclery
15+ years Program Management, including community service and coaching

My gang: full-time staff, Bingham Cyclery, April 2021, See Storefront Management

Highlights in Training:

Saddleback Mtn, Maine, 2011

Please also see:

"Her critical and observational thinking are desirable characteristics of an effective leader." - Jared Taylor, Principal, Letter, 2018

2. Philosophies of Management overlap with Effective Education

My agile management tools support team members and students by providing a safe and fun environment

Management Essentials

Agility, inclusion, scope, etc.
Delphi Technique: data-driven, Estimate-Talk-Estimate
Visual representations
Quality improvement
Problem-solving, Creativity
Stakeholder Management
Building Teamwork

First female service tech, Downtown Bingham Cyclery, May, 2021

KPIs

Completion rate
Budget variance
Schedule variance
Stakeholder satisfaction
Change request volume
Team member turnover
Return on Investment
Milestone achievement rate

Project health indicators

Image credit: PMI

Types of Rewards

Humor, Creativity, and Rewards in management

Graph from "Make Their Pi Day," Lesson from FISH! Philosophy
Train the Trainer, July 2023

Communication Essentials

Examples:

Explicit Vocabulary Instruction: education
Closed Loop Communication: healthcare
Conflation and overload: grouping things together incorrectly

See Communication Skills

Image: With a rounded edge and several corners nearby, using the word "corner" was a point of confusion and potential conflation in assembling our new raised garden

3. Proactive Management: Behavioral Expectations

"MJ is able to relate to and communicate effectively to a very diverse group of people, which was essential in keeping our customers satisfied. She was never prejudiced, and always treated everyone who walked in the door equally." - Emiliano Ramirez, Service Manager, Letter, 2022

Setting Norms

It is imperative to establish expectations and norms for any group work so that everyone feels safe and productive.

Please also see Student Engagement

"Innovation is the result of people with diverse expertise and perspectives coming together, being able to collaborate, experiment together, and learn, and it is the leader’s job to create the structure required for that collaboration: shared purpose, shared values, and rules of engagement." Linda Hill, professor, Harvard Business School

Setting Goals for Social Interactions

Whether we utilize a tool such as FISH! or Growth Mindset, as a manager, I can teach and follow concepts for a healthy and thriving workplace culture

Image credit: Raising Cain

Appropriate Humor in the Workplace

The following is an example of utilizing humor and creativity in the workplace, based upon Views of the nature of science (VNOS) and the 21 Grams Experiment: