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FISH! company philosophy is a program that companies implement to improve efficiency and company culture, through professionalism and awareness
Research shows that giving voice to the frontline and encouraging a fun and professional work environment improves belonging, engagement, and thus productivity.
2016, FISH! Educator Training
2023, FISH! Train the Trainer
See also Staff Engagement, part of my SPHR certification.
Watch the youtube video for an introduction!
Watch the youtube video for an introduction!
"People say, 'that's the business I want to do business with.'"
"FISH! has helped me to understand that every single interaction with everybody can be a positive, memorable, experience - if I want to MAKE it that way." - Mike Saunders, Trainer, Isothermal Community College
- Play
"Your more creative ideas come out when you're not stressed and you feel like you're in a joyous and accepting environment" - Lauri Tanner, CEO, Ranken Jordan Hospital
2. Be There
2. Be There
"There's nothing better than, when you're talking with someone, that they know that you're listening." - Kevin Hoffman, Manager, Furr's Restaurant
3. Make Their Day
3. Make Their Day
"When they come by, they leave in a better mood, and a lot of people have told us that we've made their day." JP, Manager, Pike Place Market
"There's nobody that I know that doesn't feel good about themselves if they really, truly help somebody out." Al Utesch, Service Manager, Rochester Ford Toyota
4. Choose Your Attitude
4. Choose Your Attitude
"Attitude is huge, it's the #1 thing that we have control over. Nobody can put you in a bad mood without your permission." - Pete Cicero, Human Resources, Fiskars
"You have a choice. You are entitled to your feelings, but how you choose to express them." - Alison Alexander, Teacher, PS 59 Brooklyn
"I choose before I walk through this door towards every patient I see, every single time." - Dr. Bill Howard, ER Physician, Rutherfordton Medical Center
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