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Process Improvements for Patient care
"Mary Jean continually looked at and made good suggestions for our department workflow for MAs, Prep Nurses, Procedural Nurses, PAs, and MDs." Letter, 2024
I dedicated efforts to improving systems, policies and procedures, and workplace culture, in turn improving the well-being of myself, my peers, providers, and patients.
Improved Medical Assistant Training
Improved Medical Assistant Training
I implemented research-based teaching strategies and decreased training time by 70%.
The first Medical Assistant I trained graduated from the University of Utah and is now continuing in her medical profession as a student at the University of Utah School of Medicine.
Culture of Growth
Culture of Growth
I developed programming to improve workflow in our Service Lines, aligning with the Resiliency Center's focus on Just Culture: efforts to encourage reporting and communication in order to improve processes and patient care.
I designed a Skills Day that included a Wellness Presentation from Resiliency Center, in which we addressed:
Appropriate Forms of Play
Increased coordination with neighboring departments
Increased awareness of self-care
See Just Culture
Quality Improvement Board
Quality Improvement Board
I volunteered on the QI board, where I initiated improvements to policies, procedures, and protocol for:
Suspected Urinary Tract Infections (UTI)
Virtual Visits
Releases of Information
Acquiring records for new patients
Halter Monitors
Scheduling for DEXA bone scans
Cleaning vitals carts
Geriatric suicide awareness and crisis intervention
Care Management and Warm Hand-Offs (WHO)
"MJ continually expressed positivity and encouraged collaboration, generally improving morale, and is an effective agent of change." Kiyomi Tebben, Clinical Nurse Educator Letter, 2024
Governance for Change
Governance for Change
The University of Utah implemented a Shared Governance program, through which I was able to:
Created a Peer Review Process for improving skills and peer support, see example Review Guide
Contributed data and advocated for a parking stipend on campus
Implemented a Case Study Review program to address complications in patient care and the need for briefings
Delegated Charge Capture of Wound Care to providers, improving workflow and ensuring adequate compensation for materials used
Updated policy for virtual visit check-ins to omit non-critical information and reduce redundancy
Other Clinic Improvements
Other Clinic Improvements
Updated Standard Operating Procedures for sterile procedures
Coordinated Occupational Therapy visits, through which I Initiated acquisition of ergonomic keyboards
Coordinated multiple Wellness Presentations from the Resiliency Center
Submitted proposal, and was awarded grant for ergonomic monitor risers
Wrote training document for Patient Relations Services position that included communication instructions, improving workflow
Reorganized the front office and acquired additional supplies, improving quick access to resources
Identified major lapse in cleaning, including 5-month neglect on visitor waiting room, patient bays, break room, and front office
See Policies and Procedures for more
Example Crossword activity for my colleagues, which became a Friday regular by request
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