Storefront Management

Implemented agile management and inclusive staff support

• Increased accessibility to supplies by reorganizing workspaces

• Supported employees through doldrums by building breaks into the schedule

• Improved efficiency and morale by creating a team atmosphere and cross-training employees

Utilized training quizzes 

• Example: Service Training Quiz

• Includes teamwork and humor

Promoted women in a male-dominant industry

• Completed all required training, including women-specific products

• Provided resources for  my employees to complete trainings

• Educated customers on products and their utility 

• Facilitated a new female employee to get trained in service

• Encouraged collegial support among female and male staff

Progressively responsible management

• Optimized workflow to include Pre-Service checks

• Reorganized storage for increased accessibility: shoes, office supplies

• Managed historical budget

Addressed ADEI (Accessibility Diversity Equity Inclusion)

• Created methods for increased communications around budgets, trainings, and product information

• Promoted multiple forms of training available to accommodate various learning styles (andragogy) and tech literacy

• Encouraged a spirit of helpfulness, inclusion, tolerance, and empathy among staff

• Improved morale with increased communication and productivity

Maintained viability of the shop as the location with lowest profits and highest theft

• Responded to wage competition and 80% turnover with lean management skills: effective service and scheduling

• Settled 10+ major customer disputes, each involving over $5000 

• Maintained a 34% margin in sales, 66 over $2000, 8 over $10,000 

• Towered 8x above previous sales, as solo sales employee, Jan, 2021

• Identified the need to fire an employee within one month of management

• Welcomed profuse apologies upon resolving conflicts with irate customers, including homeless persons, utilizing de-escalation and problem-solving strategies

Utilized prior education background

• Cultivated teamwork, accountability, helpfulness, company pride, professional play, and high quality service

• Culminated and created training documents such as handouts and knowledge checks (online quizzes)

• Scheduled and hosted online education with vendors

• Provided accommodations and a supportive environment for a staff member with dyslexia 

• Improved a staff member’s work ethic by providing managerial support through an abusive relationship

Contributed to the local cycling community

• Communicating with other cycling shops during Covid shortages

• Promoting the local cycling community newspaper, Cycling West

• Supporting the local Women MTB (mountain bike) club: purchasing gear and promoting events

• Built strong partnerships with local business owners, managers, security, police, Downtown Salt Lake City Farmers Market, and SLC Downtown Alliance

Improved online presence

• Mastered and trained employees on several complicated processes

• Increased Google Review score from 4.6 to 4.7 in 10 months with 48/50 5-star reviews

• Produced content for social media

  • 20 Product Highlight posts

  • Multiple posts from my own equipment

  • 12 Tech Tip Tuesday photos and videos

Diagnosed and assisted in major store repairs

• 10+ ceiling water leaks

• Two ground-level floods

• Dislodged and broken mirror

• Restroom and kitchen appliances

• Several HVAC calls of 20+ days with heating and A/C issues

• IT: computers, printers, label printers, scanners, credit card machines

• Improved maintenance of critical machinery: furnace, air compressor, parts washer

• Supplied workplace upgrades: shower curtain, rugs, food workspace

Completed tasks as part of remodel

• Deep cleaning of the entire shop

• Home electrical rewiring and new outlet placement

• Supervised paint colors, wall and security camera placement