Introduction

• Originated from my passions for patient care and employee health

• I collaborated with the Clinical Nurse Educator (CNE) and the Resiliency Center

• Hospital was struggling with issues such as:

  • Sexual harassment

  • Hostile work environment

  • Lack of empathy for patients

  • Lack of Coordination of Care

  • Pain Bias

• Surgical unit culture had grown into "one-and-done," or "treat-the-problem"

• Best outcome for the patient: "patient-centered," or "treat-the-patient" 

• I wrote workshop curriculum for the quarterly Skills Day. 

  • I addressed concepts such as empathy, professionalism, and appropriate forms of play.  

  • I reached out to the Resiliency Center to provide more organization-wide training

  • The hospital as a whole was trying to steer its employees to a Just Culture, where reporting issues should improve the workplace and treating each other with kindness and respect would ultimately improve patient care.

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Issues addressed were:

• • Appropriate Forms of Play

  • Pain bias
    Improving Health Equity and Addressing Bias in Pain Management

  • Whole-patient care and empathetic language, and collaboration: "I can't do that, but I will figure out who can."

  • Systems improvement, such as activating Care Team and Case Workers

  • Increased patient empathy

  • Increased awareness of self-care

  • Wellness Presentation from Resiliency Center with aligned professional and organizational nursing topics

Change ensued because:

• I utilized multiple resources to provide necessary information

• I conducted extensive research on culture trends

• I focused on the impact and consequences that our behaviors had on patients and colleagues without blame

• I provided methods for reminding staff of policies, raising awareness

• I facilitated activities educating on how to master the skills necessary for work to be fun as well as professional: maintaining a serious and productive yet joyful work environment

• I encouraged peer support to increase collaboration

• I promoted future success and buy-in by supporting leaders in the clinic to facilitate reinforcing ideas from the workshop, and encouraging them to continually evaluate the program's success.

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