Embedded Files
Setting a positive tone for recognizing and separating emotions so that goals can be discussed
Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al Switzler. 2012. Crucial Conversations Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill Education. https://www.accessengineeringlibrary.com/content/book/9780071771320
Image: youtube
Google Sites
Report abuse