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It was an awful experience and I didn’t want to go back. My mom wanted to change doctors’ offices but couldn’t afford the new patient fees that came with them. So, when I had to get stitches removed from my chin a couple of months later, that is the same place we went. Similar interaction, I asked the doctor to please be gentle, I was nervous it was going to hurt. The doctor proceeds to rip them out forcefully when I tell her it hurts she kept telling me it should be healed so it shouldn’t hurt, but it hurt due to the force she was using to take them out. Thankfully we stopped going there after that, I have never hated going to a doctors office up until that point.
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