The 7 Elements of Meaningful Communication
Fortune Article: Better conversations: The 7 essential elements of meaningful communication
It became evident that there are seven essential components, what I think of as the Seven Cs of a creative conversation:
COMMITMENT Most of us go into conversations with only one goal: convincing everyone else we’re right and they’re wrong. And why shouldn’t we? Sticking to our beliefs makes us feel safe and powerful. But creative conversations are very different. They’re about open-ended exploration. Letting go of our own ideas, or at least not holding on to them so tightly. Committing to the conversation itself. Committing to the people we’re in conversation with.
CREATIVE LISTENING Most people aren’t good listeners and few of us actually enjoy it. We treat it like a chore, nodding along, keeping dutifully silent, waiting for our turn to talk. Truly, listening can be a creative act—generative, satisfying, and pleasurable. With creative listening, we can learn to help people tell us better stories; to test perspectives other than our own; to embrace our own reactions and judgment. When we listen in this way, we are actively searching for the clues for creation.
CLARITY Conversations rely on their most basic element: words. But words are fraught with misunderstanding. There is complex or technical jargon not everyone understands. There are words we use every day that we believe have shared meaning but do not. As a result, so many conversations get lost in the gap between the words we hear and the meaning behind the words someone else is using. But if we begin a conversation by seeking clarity and definition of the words and terms we use, we can build a common language and even uncover common values.
CONTEXT Where you have a conversation has a huge influence on how the conversation goes. The space, literally, sets the script: some rooms give conversations extra energy and life, some turn dialogue inert. Sometimes this means re-arranging an available space or moving to another. Sometimes just a subtle shift in position can have a huge impact on the kinds of conversations that are possible.
CONSTRAINTS Every conversation has rules. But too often the rules are unstated, arbitrary, or unfair. As a result, everyone gets frustrated, nothing feels equitable or productive, and the loudest voice ends up dominating, reducing the dialogue to their own monologue. But constraints, as any designer will tell you, can fuel creativity. Rules can set us free. First, we have to reject someone else’s rule book and start designing better constraints for the conversations we want to have and the communities we want to build.
CHANGE All creative conversations require a moment of change—when a group of individuals becomes a community intent on creation. This moment of collective change is what allows us to imagine moving a conversation forward and inspires the potential for action.
CREATION When do we stop talking and just start doing? So many impactful conversations yield remarkable ideas and so many of those ideas never leave that room. Creation is about moving from actionable ideas to just plain action. Creation means getting real about whether the people in the conversation are the ones who can make the ideas real. Creation is about taking that conversation out into the world.
When you feel like you cannot make conversation or when the world seems to be broadcasting that idea, remember: You can, and people are. Do not succumb.
When a conversation seems hard, when it makes you nervous, when you feel at risk or on edge, remember this core lesson: Conversation is always an act of creativity.
We don’t have to just be participants in, or victims of, conversations. We can be the makers of the conversations that matter most.