Several reports will be available to C&I management via CIMS Course Issues. Access to the Reporting feature is restricted. Any user that does not have access and desires a report should contact the C&I Operations Manager.

Available reports include:

• Course Issues Average SLA

• Course Issues Count

• Issue Count by Activity

• Overdue Course Issues

• Issues by Term

• New Course Issues

• In Progress Course Issues

Accessing the Course Issue Reports

If you have permission to access the Course Issues Reports you will see a "Course Issue Report" button at the top of the Course Issues page navigation. See screenshot below.

Clicking the Course Issue Report button will open the Reports page.

• Select which report you want to run.

• Set filters for desired reported parameters

• Select "Run Report."

• Completed report will be visible in CIMS and exportable to Excel.

Course Issues Average SLA Report

The SLA Report will provide the average SLA information over a period of time. Filters allow you to select a year or designate a date range time period. You can also filter the report to include all or specific schools.

Course Issues Count Report

The Course Issues Count Report provides an overview of the number of issues submitted for a period of time. Filters allow you to select a year or designate a date range time period. You can also filter the report to include all or specific schools.

Course Issues Activity Report

The Course Issues Activity Report provides data on the specific activities (from the Activity field in the Course Issue ticket) that have issues reported over a specific period of time. Filters allow you to select a year or designate a date range time period. You can also filter the report to include all or specific schools.

Note: Because multiple activities can be selected on a single Course Issue ticket, the total count in this report will be higher than in the Course Issues Count Report.

Overdue Report

The Overdue Report will list all of the Course Issues that are currently not closed or completed beyond their established due date/SLA date.

There are no filters associated with this report. This report provides the following Course Issue information:

• School, Course Number, Date Created

• SLA Date, Total Time Since Creation, Status

• Course Issue Type, Activity, Sub-Status

• Curriculum Specialist, Staff Assigned, Hold Date (if applicable)

• Hold Reason and Placed on Hold by

Issues by Term Report

The Issues by Term Report will provide a listing of issues submitted for selected terms. It brings in basic Course Issue data and information from the Project Schedule for any course that was revised in the term an issue was reported. This report captures the impact on Course Issues in times of transition. Causes can be content changes, technology upgrades, or changes in third-party activities.

Course Issue Information

• Term, Course Issue ID, School

• Course Number, Date Created, SLA Date

• Issue Type, Activity, Sub-Status

• Curriculum Specialist, Staff Assigned

Project Schedule Information

• Project Description

• Project Curriculum Specialist

• Project Media Developer

• Project CMS Developer

New Course Issues Report

The New Report provides a list of all Course Issues that do not have a closed/completed date and have a status of "New." It can be filtered to show a specific school, course, or Curriculum Specialist. Note: There are not often items that remain "new" long enough to appear in this report.

Once a school or schools are selected, the course choices will populate.

In Progress Course Issues Report

The In Progress Report provides a list of all Course Issues that have a status of "In Progress." It can be filtered to show all In Progress issues for a specific school, course, or Curriculum Specialist.