The Course Issues List is the master list of course fixes submitted by a Curriculum Specialist, Course Lead, or Support and Solutions.

The Course Issues List:

• Displays both user-entered and auto-populated information.

• Tracks progress of the issue.

• Serves as a means for the Student Help Desk to escalate issues reported.

Note: The Course Issues list is not the place to submit recommendations for improvement or changes to the curriculum unless they would correct obvious/egregious error in content. Desired curriculum changes should be discussed with the Course Lead for consideration for the next planned revision.

Anyone with VPN access can access and submit a ticket in the Course Issues List. However, only certain roles will have the ability to edit the ticket.

Course Issues Display Table

The display table allows anyone to review the status of submitted issues and/or the history of issues.

Columns can be filtered, and with certain permissions the filtered list can be exported. The columns that are frequently filtered or used for identification are at the beginning of the list and locked in place. This allows users to scroll to the right without losing sight of the identification of the issue.

Display Table Organization

• ID - Locked

• School - Locked

• Course Number - Locked

• Status - Locked

• Sub-Status

• Issuer Reported

• ADoC

• Curriculum Specialist

• Staff Assigned

• Course Lead

• Created Date

• Due Date

• Term

• Reported Error

• Exact Correction

• LMS Updates Required

• SLA Days

• Year

• Attachments

• Issue Type

• Course Issue Type

• Reporter Name

• Reporter Type

• Browser Type

• Device Type

• Staff AutoAssigned Date

• Modified Date

• Completed/Closed Date

• Closed Reason

• Hold Date

• Hold Reason

• Placed on Hold By

Checking Course Issue Status

The Status field shows the high-level status of the issue. There are five status possibilities:

• New: Default status once a Course Issue form is submitted.

• In Progress: An open Course Issue being resolved by (and assigned to) staff.

• On Hold: C&I team is awaiting information from a vendor or third party partner.

• Closed: Course Issues that will not be immediately resolved. These issues include revision requests, issues that are no longer applicable, or issues outside the scope of the Centralized Course Issue SOP.

• Completed: The reported problem has been fixed.

Select links below for further information on:

Creating Course Issues

Processing Course Issues

Course Issues Reports