WEEKLY PRODUCTION NEWSLETTER - 51
WEEKLY PRODUCTION NEWSLETTER - 51
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Introduction
Hi all!
With the start of box week 51, we’re heading into Christmas and the end of the year!
The Winterparty this Wednesday is just a few days away.
An evening full of fun, music, food, and a sparkling atmosphere!
In this newsletter, you can read about the structural change of SCC, new EPT driving routes, maintenance at the A12, and much more!
Enjoy reading!
Key Performance Indicators of week 49
Boxcount 152.650 (-1587)
MPB 8.51 (-0.19)
Errors 1.1% (-0.01)
Boxcount 2817 (+11)
MPB 7.72 (-0.25)
Errors. 0.90% (-0.05)
Boxcount 6507 (+100)
MPB 1.80 (-0.03)
*Week 43's high error rate is due to a production prep incident. At assembly, RTH menus 68 and 69 (salmon penne and beef burger) were accidentally switched all week due to a mistake in the "RTH Overview" printout. As a result, all customers received the other meal and had to be compensated. This bulk upload accounts for 0.7% of the error rate (~950 customers).
**The numbers between the parenthesis () are comparisons with last box week.
***For MPB calculation splitted boxcount is used. Hours of sick leave and vacation, as well as hours of seniors on the shop floor and technical department hours are not taken into account
Production updates
SCC Structural Changes
Over the past year, the SCC team within the conventional cluster has grown to 12 people. During this time, we have been focused on harmonizing and improving our processes. To take the next step in our development next year, we will be implementing several organizational changes.
Mitchell will be transitioning away from BNL to focus on waste management for the entire cluster and lead the Swedish SCC team. He will support on key initiatives such as supplier performance, WMS rollout, and the launch of touchless ordering.
As a result, there will be a gap in the BNL team. We are fortunate to have a strong team in place, with Renee and Nisrine supporting operations during the weekdays and Sina covering weekends. To strengthen the team further, we have begun the hiring process for an intern who will focus exclusively on production. This role will provide additional support until the summer, particularly during the launch of De Kas. Romee will mentor and support the intern alongside her ongoing responsibilities for cluster-wide packaging.
Please feel free to share the vacancy with students in your network!
Reminder for all our frontline employees: C02 Mobility Registration
With the new Climate regulations in the Netherlands, HelloFresh must report all employee work-related travel data to the Dutch government. The main goal of the regulations is to reduce CO2 emissions. You recently received an email asking for your input. The main question focuses on the type of vehicle and fuel you used the most for work-related travel in 2025. Your input is essential! Please complete the survey by the End of the Year.
Thank you!
Holiday OPS box pickup schedule
The pickup times for the OPS boxes will change during the upcoming holidays:
There will be an opportunity to pick up your OPS box at the Winter Party on December 17. This is possible at the start of the event from 16:00 to 18:00, or at the end of the event from 21:00 to 22:00. This week, you can still pick up your box on Thursday as usual.
During Christmas week, it will only be possible to pick up your OPS box on Wednesday, December 24, from 12:00 to 17:00. HelloFresh will be closed on Christmas Day, December 25.
During New Year’s week, it will only be possible to pick up your OPS box on Wednesday, December 31, from 12:00 to 17:00. HelloFresh will be closed on New Year’s Day, January 1.
Please reach out to rhode.vandenhoek@hellofresh.nl if you have any questions!
Holiday planning
"It's the most wonderful time of the year.. 🎄🎅
And, as every year, we have thoughtfully selected the best possible planning throughout this period to satisfy customers and employees, but also not risking the Supply chain flow.
Here are the main takeaways:
W52:
Boxcount – 81k/5 days
-100 people on the planning (W52 only)
No 3p shift (W52 only)
2 Assembly lines (X en Y) (W52 only)
W01:
Boxcount – 91k/4 Days
4 day production - Friday, 26-12, DC is closed
Saturday, 27-12, all shifts start 4h later
W02:
Boxcount – 139k/5 days
Friday, 02-01, alle shifts start 4h later
For full schedule overview see below.
We wish you joyful holiday period!
Food & Quality and Health & Safety
🚦 New EPT driving routes 🚦
Why did we make this change?
We recently had a few incidents where limited visibility and missing floor markings played a role. As a result, people didn’t see each other in time or took the turn incorrectly.
What’s new?
➡️ New driving lines and arrows added
👀 Clearer driving direction for everyone
🚫 Fewer unexpected movements
🛡️ Goal: fewer incidents & a safer workplace
👉 How to use them?
Please use these routes just like the normal traffic routes.
They are there to keep everyone safe.
💬 Feedback?
If you notice anything that can be improved, let us know!
Office Updates
Production menu WK51
Friday 12th:
Fries
Saturday 13th:
Spicy chicken sandwich
Sunday 14th:
Chicken curry with rice
Monday 15th:
Italian wraps
Tuesday 16th:
Tuna pasta salad
Maintenance Work A12 (Gouda – Zoetermeer) 12 to 15 December 👷♀️🚧
During the weekend of 12 to 15 December (Friday 22:00 to Monday 05:00),
the A12 towards The Hague will once again be closed between the Gouwe junction and the Zoetermeer-Centrum exit. This is due to asphalt and concrete repairs, the application of new road markings, and maintenance work on viaducts, verges and guardrails.
Detour routes will be in place via the N11, A4, A20 and other regional roads.
Don't forget to check your route before you leave!
De Kas biweekly update
The Kas was visited by the Facilities team last Tuesday! It was a helpful visit amidst the many ongoing projects in preparation, and it brought the maps to life! During the visit, we saw the new access gates at the service desk, the poured screed floors in many areas on the first floor, the openings in the façade near the compactor completed, and significant progress on the paving at the dockyard.
Happy Birthday to.....
Engagement Calendar
Job Alerts
Do you know anyone who might be suited for any of these role? Share the vacancy, add them as referral through Greenhouse and go for the €250 referral bonus! 💰
Are you, or do you know the person we are looking for? Or are you looking for something else?
Do you have something which you would like to share in our weekly newsletter? Please let us know! Send your input to rhode.vandenhoek@hellofresh.nl