WEEKLY PRODUCTION NEWSLETTER - W36
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Introduction
As September has started, we celebrate allready our 36th boxweek of 2023.
In this weeks newsletter, you'll read more about our Proces Libary, our Load Carrier Management, and... you'll meet our new HSE mascot.
Enjoy reading it and have a nice week!
Key Performance Indicators of week 34
Box count
HelloFresh: 143.353
Green Chef: 3.730
Factor_: 679
Productivity (mpb)
HelloFresh: 8.27
Green Chef: 8.89
Errors
HelloFresh : 1.77%
Production Updates
Load Carrier Management
In the past months we have received multiple reports on the unsafe situations regarding the stacking heights of pallets and empty crates in the ‘fusthal’. After multiple improvements regarding Load Carrier Management, and much effort from our Expedition, Fust, Internal Transport and OpEx team we have been able to consistently keep enough capacity free for the last weeks, in order for us to switch to stacking our pallets with empty crates 2 high only.
Due to the positive development we will switch to stacking 2 high as much as possible, which if the current trend continues, should be from now onwards. Your safety is our priority and with this adjustment we can increase safety in the area and decrease the risks of incidents!
No chewing GUM
Unfortunately, chewing gum was found in a customer's box.
Hereby a little reminder that chewing gum is not allowed in the production hall.
Free4Life
We are launching a new initiative called Free4Life in the Netherlands as of week 36. Free4Life will be exclusively offered to a subset of new customers who will be able to choose from a weekly range of 6 products (rotating on a weekly basis from a total of 19 products) "for life", meaning as long as they have an active HelloFresh subscription. Products we are offering for this test will be in the 'snacks' category (smoothies, snack tomatoes, snack carrots. bagels, fruit salads etc.)
The project was kick-started by the US team and it delivered some good results on the retention side (both AOR and CCV saw increases vs control). We are also expecting positive retention results since consumers will get free products each week along their HelloFresh box, especially taking into account that if consumers cancel - they are no longer able to claim this offer.
We will launch this as an initial test on 2 online channels and we are expecting 1200-1300 prospects to claim this offer. After that, their retention will be compared to the 'normal' consumer who did not get this offer and we will evaluate the business impact.
HSE Mascot
In the past few weeks we have been working hard on our safety mascot! As you can see it turned out quite nice. In the meantime we are working on creating a few animation videos with our mascot in the lead to visualize safety. The visual safety campaign will be launched in Q4.. stay tuned for the exact date ;)
But....
The mascot still needs a name. Please vote for your favourite name!
Process library
We're excited to update you on our ongoing Process Mapping initiative led by the Operational Excellence team. Here's why this matters for all of us:
Clarity and Consistency: Process maps provide a clear roadmap for daily tasks, reducing confusion, minimizing errors, and enhancing overall process consistency.
Efficiency and Standardization: Visualizing workflows helps us spot bottlenecks and inefficiencies, empowering us to optimize processes, eliminate waste, and standardize best practices.
Effective Communication: Process maps are a universal language, fostering clear communication across departments, ensuring everyone understands how their work contributes to the bigger picture.
Enhanced Communication: Process maps foster cross-departmental understanding, showing how changes in one process might impact others. The Process Library also helps you identify Points of Contact per Sub Domain to connect you to process experts for queries.
Our operations OpEx team has recently done quite a bit of process mapping within our DC, our E2E Operational processes have been completely mapped. The next step is to start mapping all the processes within the supporting teams, such as Expedition, HR, FSQA, etc. The goal is to have all of our E2E processes mapped.
The Amsterdam OpEx team has also done a lot of process mapping for other teams within our Transport and Amsterdam departments.
Now you might be wondering where you can find these process maps, which is a great question! We have created a simple to use dashboard where every mapped process within the Benelux can be found. The goal is to have all processes in here eventually, and we're very far already! All these process maps can be found within the previously mentioned Process Library which you can access via this link:
https://docs.google.com/spreadsheets/d/14JlbkLc9m6jlwbvn3uBa23JhXaCF5HgU4R-o-U8UY_k/edit?usp=sharing
HR announcements
Trainings
HR out of office 1st of September
On Friday 1st of September, HR will unfortunately not be in the office in person. Do you have any questions for HR? Send HR an email and they will respond to you as soon as possible.
Don't forget to also have a look at the Learning & Development website!
Office Updates
Production pauze menu W36
Here is your Production weekmenu for this week!
Friday 1st:
Sandwiches with fried snacks
Saturday 2nd:
Healthy sandwich or tuna sandwich
Sunday 3th:
Pasta tricolore with cheese and vegetables
Monday 4th:
Spiced chicken flatbreads
Tuesday 5th:
One-pot potato, chicken and vegetable dish
Updated version HelloFresh Information Security Policy 2023
There's a fresh version of the HelloFresh Information Security Policy and you can find it here.
Please take a close look at this policy as there's important information in there.
HelloSki
After the roaring success of last year's ski trip, organization has begun for the 2024 trip!! All we need from you right now is to know if you are interested so we have some rough numbers of how many we can expect on this trip of a life time.
The format will be similar to last year, 4 days/ 3 nights Thursday to Sunday. Exact dates to be confirmed, but we are currently looking at options in Jan and Feb. Last year's trip cost around €650 per person, we will be aiming for roughly the same price this year. We will work out exact costs and give more details over the coming weeks/ months so you can make a final decision.
Please let us know here if you are interested!
Engagement Calendar
From September onwards, we will share the engagement calendar for our DC. Here you can find important dates, fun borrels, and other important days to remember. Do you have something to add?
Fill in this form and we will add it to the calendar!
Celebrations
BOL.com giftcard winner July
Birthday Calender Week 36
Job Alerts
Are you, or do you know the person we are looking for?
✨Referral challenge ✨
✨Referral challenge ✨
We are on the hunt for top talent for priority roles in the BeneLux and believe your network may be the answer!
Introducing, our referral challenge:
The referral bonus has increased to the following amounts for the below roles
500 euros (gross) - Health & Safety Specialist; and Financial Accountant
1000 euros (gross) - Facilities & Maintenance Manager; and Site Quality Manager; and Partnerships Team Lead
✨VACANCY IN THE SPOTLIGHT ✨
✨VACANCY IN THE SPOTLIGHT ✨
Difficulty finding something? Use the search bar up top!
Do you have something which you would like to share in our weekly newsletter? Please let us know! We really like your input. Send your input to rianne.bout@hellofresh.nl
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