Using the Tech Help Portal
Using the Tech Help Portal
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During the 2022-2023 school year, the technology work order system was moved over to a new program called, Halo. To submit a help ticket, look for this icon on your desktop or go to techhelp.graniteschools.org to submit a ticket for help with technology or a request from a catalog of provided services. You can also find many helpful articles that may answer your technology questions.
The school level technology coaches, library technology coaches, network engineers, computer technicians and others monitor these help requests daily to provide you with the most efficient solutions to the technology help you need.
When you click on the Tech Help icon on your district computer, you will see these four options.
Create an Incident Ticket: Do you have a technology issue where something is broken or not working? This is where you will request help.
Help Articles: Do you need to review how to do something in Focus, troubleshoot something with Chromebooks, etc.? You will find many helpful articles in the Tech Help Knowledge Base.
My Tickets: If you already created a ticket, you can stay updated on the progress of it here.
Request a Service: If you need help with an account or program access, need printer access at your school, need to request a software installation for approved software, etc. this is the place to do that. You will find additional services in this area.
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