major crisis AND EMERGENCY RESPONSE PLAN

If a major incident happens in Barcelona, please follow these steps: 

Avoid the area of the incident and unnecessary travel in the immediate area. Find a safe place!

If it is not possible or safe to go to your home in Barcelona, go to the nearest friend's house, hotel or restaurant and stay there. 

Contact the staff immediately as well as your family and friends. 

Use any of our communication channels:         

If you need assistance, please call our Emergency phone (+34-675-235-656). 

Esperar. Wait for further instructions from us. Avoid panicking due to rumors and only follow reliable sources of news: 

1. Mossos d'Esquadra (Local Police)

EMERGENCY RESPONSE PLAN

Our detailed Crisis Response Plan outlines steps to take in a major emergency. 

The most important thing for us, in this case, is to be in touch with the participant as soon as possible to ensure that everyone is safe.

Participants are asked to complete a Weekend Plans Form each week telling us where they will be that weekend and how to reach them in an emergency. It is a good idea that they also share this information with a parent or friend. 

If a participant hears of a major event such as an attack or accident, they should be proactive in reaching staff and their parents (via phone, GroupMe, or email) to let us know that they are OK. On our end, we will be reaching out to students individually to touch base. 


In addition to ensuring the student's physical location and proximity to any major event, we have set up meeting points in Barcelona, evacuation plans, and medical services on hand.


We also have our 24-hour emergency phone. Our staff can be reached for emergencies 24 hours a day, 7 days a week. Our staff is trained to deal with things from major events to routine doctor's visits. 

We also offer fully comprehensive health and emergency insurance. All of our students are enrolled in comprehensive insurance not just to cover medical issues but also emergency evacuation should the need arise. 

We have strong ties to the US consulate in Barcelona. All U.S. citizens are reminded to register with the U.S. consulate in Spain and we are close with U.S. consular officials to make sure we are informed in case of an emergency. If you are not a U.S. citizen, please register yourself with your consulate in Spain.