In order to know which insurance you have, find the travel insurance information that you will have received via email before arriving to Barcelona.
During your study abroad experience, you are insured with a study abroad medical insurance that gives you coverage in Spain, Europe, and Morocco.
Most semester students are insured through Geoblue or Gallagher Global Assistance. If you are in shorter program, you might carry a different one.
The Hospital HM Delfos has direct billing with Geoblue and Gallagher (which means that you don't have to pay upfront). If you have another type of insurance, or go to any other hospital, you may need to pay upfront first and later make a claim to be reimbursed (SEE BELOW HOW TO MAKE A CLAIM).
Before your arrival in Barcelona, your insurance identification card was emailed to you. It is important that you understand that this is not a travel insurance plan - it is health insurance and it will only cover illnesses or conditions that you experience while you are on the program from the start date until the program end date.
We recommend you should have a copy of your insurance card printed or saved on your phone.
The program keeps a copy of your health insurance to help you in case of emergency
Why would I need to ask for a reimbursement? If you went to a hospital and you paid the medical visit or medicine upfront because that hospital or clinic doesn't work with your insurance, you will need to contact your insurance company and ask for a reimbursement.
Contact Geoblue via email at globalhealth@geo-blue.com and customerservice@geo-blue.com to request the reimbursement.
You must fill out the reimbursement form and attach it to the email (download it here).
Attach all relevant information in the email: medical report, invoice, prescription document, pharmacy receipt.
Write your policy number and full name as the subject of the email.
They will get back to you with the information they need to proceed with the reimbursement.
If they don't answer your email within 48 hours you can call them at:
Outside the U.S.: +1-610-254-8771 (Collect Calls Accepted)
Inside the U.S.: 1-800-257-4823
You can also, submit a reimbursement claim through GeoBlue mobile app (on Apple or Google Play app stores) or their website www.geobluestudents.com. NOTE: You can find your Log-In information in your welcome email from Geoblue (called "Barcelona SAE- Geoblue Insurance Registration and Card")
If you are an Illinois student check the Illinois Gallagher website here and their mobile guide here.
To submit a Claim for Reimbursement to the international insurance provider, please follow these steps within 90 days of receiving care:
Obtain receipts for all payments for medical care with a description of services and the amount paid. Receipts must be translated to English before submission to Health Special Risk. (see Step #4)
Make copies of all documents.
Fully complete the appropriate claims form: Student Claim Form (https://safetyabroad.illinois.edu/_docs/student-claim-form.pdf)
If needed: Students can request translation services by contacting the international insurance email (GallagherGlobalAssistance@ajg.com). Be sure to send copies of the completed Claims Form and all receipts. Gallagher will submit the claim on your behalf, so you do not need to complete Step #5 if you request translation services.
Submit your “Study Abroad Claims Form” and all receipts/documents within 90 days of receiving care, via email or mail, to:
Email: Gallagher@hsri.com
Address:
Health Special Risk, Inc.
4100 Medical Parkway
Carrollton, TX 75007.
Include the case number provided at the time of treatment, if applicable, in any correspondence regarding your claim.
If they don't answer your email within 48 hours you can call Axa Partners (They manage medical claims for Gallagher Assistance in order to provide active assistance to anyone outside the USA) at +1-312-935-9242.