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IN AN EMERGENCY...
IN AN EMERGENCY...
Call emergency services (112) for ambulance, police, or fire.
If you have a life-threatening emergency, take a taxi to get to the closest hospital.
As soon as you are able, please call the emergency phone (+34 675 23 56 56).
HOSPITALS
HOSPITALS
HM DELFOS
HM DELFOS
Don't let the term "hospital" scare you! The emergency room works as walk-in clinic.
Always ask for the International Department desk (at the ER waiting room)
Always ask for the International Department desk (at the ER waiting room)
There are translators at the hospital on a 24/7 basis
To make an appointment with an specialist or get in touch with the hospital:
Phone +34 649 758 995
Email delfos@hminternationalbcn.com
Geoblue, CISI & Gallagher Global Assistance Insurance are accepted at this clinic
APPOINTMENTS
APPOINTMENTS
You can walk into the clinic at any time and see the next doctor available at the Emergency Room (we encourage you to call ahead just so that they are ready for your visit to give you an estimate of the waiting time).
If you want to make an appointment with a specialist (psychiatrist, gynecologist, dermatologist, etc.) please email the clinic to make an appointment: delfos@hminternationalbcn.com
*Take into account that even though most things will be covered by your study abroad insurance, there are some exceptions, such as procedures for cosmetic reasons. Before proceeding, please confirm with Delfos if your insurance covers the cost of the visit with a specialist as well as any corresponding treatment/procedure. If it does not cover it, be sure to ask Delfos how much the visit and any corresponding treatment/procedure would cost.
GETTING TO HM DELFOS
GETTING TO HM DELFOS
Taxi is the fastest and easiest way to get to the doctor, especially when you’re not feeling well. You can stop one on the street (any that has the green light, showing that it's available) or use the FreeNow App.
Public Transportation:
- Metro: Take the Metro L3 (Green line) to the stop Vallcarca. Head northwest on Avinguda de Vallcarca toward Carrer d'Esteve Terradas (about 200m). Turn left.
- Bus: Lines L27, L17
GO PREPARED
GO PREPARED
WHAT TO ASK & BRING WITH YOU ON A VISIT:
WHAT TO ASK & BRING WITH YOU ON A VISIT:
Anytime you go to the hospital, please:
Ask for the international department and inform them that you are a Barcelona SAE student.
Bring:
A form of ID (passport or driver's license)
Insurance card (let us know if you can't find it)
Credit/debit card (just in case there are uncovered charges)
Phone & phone charger - so that you can keep your loved ones and Barcelona SAE informed of how you're doing.
KEEP IN MIND...
KEEP IN MIND...
You may wait around 1-2 hours before a doctor can attend to you. It will depend on the number of people waiting in the emergency room before you.
If you go to Hospital HM Delfos, the bill for your visit will be sent directly to the insurance company, so most often, you won't have to pay for anything. But bring a credit card just in case your visit is not covered.
Need more information about GeoBlue insurance or Gallagher Global Assistance insurance? Click here.
Barcelona staff will not accompany students to the hospital (unless requested and in emergency cases) but are always available by phone/email as needed.
House Call (Doctor visits you at home)
House Call (Doctor visits you at home)
MedinAction is an English-speaking medical service that sends a licensed doctor to your home. This option works best for light symptoms (like a cold or stomach flu). For strong symptomatology, we recommend visiting a hospital/clinic to get the appropriate care.
IMPORTANT: No doctor's note will be provided for academic/attendance purposes.
INSURANCE COVERAGE WITH MEDINACTION:
After booking the appointment online, Medinaction will send you a message with the next steps, including the phone number of your study abroad insurance company, as you will need to contact them to get a guarantee of payment. Keep your study abroad insurance card on hand to provide information.
Please check with your specific program insurance to confirm if telephone/virtual consultations are covered, or only in-person visits.
If you have any questions you can call them at (+39) 375 57 24 686. (Office hours 9am to 8 pm).
Book an appointment online through their website, clicking on the cities below:
MEDICATION
MEDICATION
Do you need any sort of medication? Read our section on pharmacies!
Important: Never have medication mailed to you from home. More information here.
CONTACT LENSES
CONTACT LENSES
Please note that we do not recommend having contact lenses sent from outside Spain, as they are indeed considered medication and will most likely be stopped at customs.
If you need contact lenses during your semester in Barcelona, our students use Optica Universitaria, a local glasses and contact lenses store. You can bring your current prescription (or just bring a box with your current contact lenses), and they will either give you contact lenses using the prescription you have, or they'll do a quick free exam and get you fitted for contacts there. Be sure to bring your student ID if you have one, as they may be able to give you a discount!
For a full map of the Optica Universitaria locations in Barcelona, click here.
COVID-19 & MPOX
COVID-19 & MPOX
Please read our COVID-19 Protocol page here.
Please read our Mpox Protocol page here.
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