What is BankMobile
FRCC uses a company called BankMobile, a technology solution, powered by BMTX, Inc. to manage refunds.
All refunds are issued electronically within 14 days of showing up on your account, based on the refund preference you select. Use your personal code to choose your refund preference at refundselection.com. The refund preferences you can choose from include:
Funds on your BankMobile VIBE card (fastest refund)
Bank account direct deposit (ACH transfer)
Paper check (slowest refund)
If you do not choose a preference, a paper check will be issued by BankMobile, mailed to the address on file when your BankMobile account was generated. See the refund calendar to see how long each option takes.
You should receive your card refund selection kit through the mail, and a selection reminder will be sent to your college-issued email after you've registered for classes for the first time. Learn more about refunds and BankMobile.
Issue students may have
There are a variety of reasons that a student would not be eligible to select an option in BankMobile which include:
Student is under the age of 18
Student is admitted but not actually enrolled in classes yet.
Student just enrolled and CCCS has not yet created a profile that would allow Bank Mobile to recognize they are enrolled at FRCC (generally takes 24 hours)
CCCS has created a profile and sent to BM but student does not have a valid phone number listed in SPAIDEN and Bank Mobile will not recognize an incomplete profile.
Student does not have a valid physical address and BM will not acknowledge the file