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This page provides context on expectations for scheduling advising appointments. Additionally, you will find the guide for scheduling appointments.
Which Students to Schedule
Students need to have applied to FRCC before meeting with an advisor. Students who haven’t applied should be referred to Recruiters for info and assistance.
Readmit students should have completed a new application before meeting with an advisor.
High School/Underage Students:
Students in a concurrent enrollment program (their HS is paying for their classes) should be referred to the concurrent enrollment office in most cases. CE students can be scheduled with an advisor if they specifically request it and know that they are seeking academic planning that CE is unable to provide.
Students who are not in a CE program (self-pay) can be booked with an advisor—CE doesn’t work with these students.
Starting in February each year, high school seniors should be scheduled with an advisor for academic planning but should still be referred to CE for issues around current CE classes.
Which Advisor to Schedule Students with
New Students completing the New Student Advising appointment will be scheduled with any New Student Advisor with available aligning with the student's availability.
Transfer, Readmit, and Continuing students should be scheduled with their assigned advisor.
Students needing Advising en Español can be scheduled with a bilingual advisor even if they are not their assigned advisor. We should still find an advisor in the students CAC.
*If a student is requesting a different advisor or expresses concerns with their current advisor, direct them to AcademicAdvising@frontrange.edu.
**If a student would like to change their major and move to a different CAC, schedule the student with their current Advisor and let the student know to have that conversation with their Advisor.
General Information and Process Notes
New students will be able to self-book their New Student Advising Appointment after completing Pre-Advising Essentials.
Readmit and Transfer students will be able to self-book with their Student Success Advisor after completing Pre-Advising Essentials.
Students who are assigned to an advisor can self-book appointments in Navigate with one exception—any student can self-book New Student Group Sessions regardless of assignment.
Advisors should have at least 30 days of availability set in Navigate.
Same day appointments can be booked with at least one-hour lead time and a Teams chat to the advisor to alert them to the new appointment.
Students can check in for appointments early (no 15-minute max guideline), but students should be instructed to be at the waiting area at the start time for the appointment.
Students who arrive late should be checked in as long as there is at least 15 minutes remaining in the appointment.
Appointment lengths should not be changed.
The Advising/Wolf Central Teams chat should be used to address urgent issues in real time. The Student Affairs Specialist (Grace) or Wolf Central Coordinators should take other issues and ideas to their weekly meeting.
Students shouldn’t be added to group sessions (overwritten) when the group appointment is at capacity
Advisors’ supervisors inform students of appointment cancelations when advisors are out sick and the appointment can’t be moved to another advisor for the same time. Students can book a new appointment in Navigate or through a Wolf Central.
Drop-ins
The advising model at FRCC is based on proactive outreach to assigned students and intentionally scheduled appointments, which is appropriate for most of the year. We shift to a drop-in format at the start of each semester to assist students with issues related to starting the semester and on key days during the semester, like the withdraw deadline.
· Drop-ins are limited to about 15 minutes.
· Students should be added to the queue for Next Available (not a specific advisor) using the Drop-in service type only.
· Students are generally seen on a first come first served basis though advisors try to work with students in their CACs within that framework.
· We can do in-person and phone drop-ins.
o In-person drop-ins should be added to the appropriate campus Location in Navigate
o Phone drop-ins should be added to the Remote – (Video or Phone) location. Advisors will have drop-in availability set in that location, so they will be able to call these students from any campus or remote location.
· Last check in should be no later than 15 minutes before the end of the scheduled drop-in time. A director may close the queue earlier in the rare circumstances that may be necessary.
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