Products

What

A product is a tool, system, function , service, or otherwise usable commodity that allows a customer to use it to achieve a particular objective. A product is typically an "output" of some process of creation designed to satisfy a customer or user need, keeping in mind that the particular user need for the product might be an "input" into creating another product (my working definition). Two words that come to mind are "useful" and "enabling," though there are many examples of "products" that customers consume that are not particularly useful and less so enabling.

The quality of a startup's product can be defined as how impressive the product is to one customer or user who actually uses it: How easy is the product to use? How feature rich is it? How fast is it? How extensible is it? How polished is it? How many (or rather, how few) bugs does it have? (Andreessen, 2007, pmarchive.com, 2007) Note the emphasis on one customer or user in the definition of a product's quality. The entrepreneur must understand on a unit transaction level what the inputs of value and cost are and what value the customer or user derives from a single instance of a product.

In entrepreneurial pitching we argue that a constituency group's problems can be better solved by a particular product with specific features and benefits that distinctively deliver a superior solution to that problem, desiredly at a level of at least 10x better (Thiel, 2014).

Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services. The objective of product development is to cultivate, maintain and increase a company's market share by satisfying a consumer demand (Rouse, 2016).

Learning Objectives

Upon completing this module you should be able to:

  • identify and explain on a unit transaction level what the inputs of value and cost are into your product or service and what value the customer or user derives from a single instance of that product or service

  • relate how the the quality


Instructions

  • Watch the assigned videos and presentations;

  • Read the assigned readings;

  • Complete the practice quiz or other assigned practice activity

  • Complete the assessment;

  • Complete the "Mark as Complete" checklist.

Browse

Repository.CreatingBreakthroughProducts.pdf

Creating Breakthrough Products

Cagan, J., & Vogel, C.M. 2020. Creating Breakthrough Products. 2nd. Ed. Carnegie Mellon University

Watch

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7, 48:19)

Kevin Hale, Founder of Wufoo and Partner at Y Combinator, explains how to build products that create a passionate user base invested in your startup's success

Mike Knoop and Kevin Hale on Product and Design Processes for Remote Teams (and related topics)

Mike Knoop is cofounder and Chief Product Officer at Zapier, which was in the YC Summer 2012 batch. Zapier moves information between your web apps automatically. https://twitter.com/mikeknoop https://zapier.com

Kevin Hale is a Visiting Partner at YC. Before YC Kevin was the cofounder of Wufoo, which was funded by YC in 2006 and acquired by SurveyMonkey in 2011. https://twitter.com/ilikevests

The YC podcast is hosted by Craig Cannon.

Topics include:

  • how to hire for people who will be effective working remotely (hint: look for previous remote work experience)

  • "Deep work" versus working with another person in a "collocated cube"

  • "You don't ask Facebook 'what's your TAM?'"

How to Build a Product I, Michael Seibel, Steve Huffman, Emmett Shear - CS-183F (47:30)

Michael Seibel, CEO of Y Combinator, interviews Steve Huffman and Emmett Shear on how they built their products as founder-CEO's of Reddit and Twitch, respectively

Suhail Doshi - How to Measure Your Product

44,130 views | Sep 12, 2018

Suhail Doshi, founder of YC alumnus Mixpanel and a world-class expert on measurement, details how startups should think about discovering the important facts about how their product is used.

This composite new product development (NPD) framework for manufactured goods has eight important components:

Idea generation is the continuous and systematic quest for new product opportunities, including updating or changing an existing product.

Idea screening takes the less attractive, infeasible and unwanted product ideas out of the running. Unsuitable ideas should be determined through objective consideration.

Concept development and testing is vital. The internal, objective analysis of step two is replaced by customer opinion in this stage. The idea, or product concept at this point, must be tested on a true customer base. The testers' reactions can then be leveraged to adjust and further develop the concept according to the feedback.

Market strategy/business analysis is comprised of four P's, which are product, price, promotion and placement.

Product: The service or good that's been designed to satisfy the demand of a target audience.

Price: Pricing decisions affect everything; profit margins, supply and demand, and market strategy.

Promotion: The goals of promotion are to present the product to the target audience, increasing demand by doing so, and to illustrate the value of the product. Promotion includes advertisements, public relations and marketing campaigns.

Placement: The transaction may not occur on the web, but in today's digital economy, the customer is generally engaged and converted on the internet. Whether the product will be provided in bricks-and-mortar or clicks-and-mortar shops, or available through an omnichannel approach, the optimal channel, or channels, for placement must be determined if the targeted potential customers are to become actual customers.

Feasibility analysis/study yields information that is critical to the product's success. It entails organizing private groups that will test a beta version, or prototype, of the product, then evaluate the experience in a test panel. This feedback communicates the target market's level of interest and desired product features, as well as determines whether the product in development has the potential to be profitable, attainable and viable for the company, while satisfying a real demand from the target market.

Product technical design/Product development integrates the results of the feasibility analyses and feedback from beta tests from stage five into the product. This stage consists of turning that prototype or concept into a workable market offering; ironing out the technicalities of the product; and alerting and organizing the departments involved with the product launch, such as research and development, finance, marketing, production or operations.

Test marketing, or market testing, differs from concept or beta testing in that the prototype product and whole proposed marketing plan, not individual segments, are evaluated. The goal of this stage is to validate the entire concept -- from marketing angle and message to packaging to advertising to distribution. By testing the entire package before launch, the company can vet the reception of the product before a full go-to-market investment is made.

Market entry/commercialization is the stage in which the product is introduced to the target market. All the data obtained throughout the previous seven stages of this approach are used to produce, market and distribute the final product to and through the appropriate channels.

Practice

Assessment

Engage in and document Solution Interviews with potential early adopter customers. FOLLOW THESE GUIDELINES TO CONDUCT YOUR SOLUTION INTERVIEWS (full document available below also).

The Solution Stage - Design a Demo and Conduct Solution Interviews

References

Andreessen, M. 2007. THE PMARCA GUIDE TO STARTUPS, Part 4: The only thing that matters, https://pmarchive.com/guide_to_startups_part4.html, June 25, 2007, accessed September 1, 2020.

Rouse, M. 2019. product development (new product development - NPD), https://searchcio.techtarget.com/definition/product-development-or-new-product-development-NPD, May, 2019, accessed September 1, 2020.

Thiel, P. A., & Masters, B. (2014). Zero to one: Notes on startups, or how to build the future. Currency.

Supplemental Materials

Hiring Your First Product Marketer with Ryan Goldman

From Heavybit.com: For many startups, your first marketing hire will be a product marketer. A great product marketer brings clarity and focus to your product messaging, positioning, and business goals. But finding the right hire to fill the role can be challenging. In his session on Hiring Your First Product Marketer, Pendo VP of Product Marketing Ryan Goldman discussed what product marketing looks like for early stage organizations, and how founders can find their first product marketer. May 8, 2020

Mark as Complete

After you have completed the Videos, readings, practice quiz, and assessment, please return to your course homepage for the next module