TriWest Healthcare Alliance - For Providers
Handbook [PDF]
Medical Documentation Requirements [PDF]
Mental Health Care Quick Reference [PDF]
Critical Findings Notification Process
VA defines Critical Findings as a test result value or interpretation that, if left untreated, could be life threatening or place the Veteran at serious health risk. VA requires that for any Critical Finding test result, the provider shall notify the VA point of contact (POC) by phone within 24 hours of the test/ evaluation/treatment. It should also be noted in the medical documentation who the provider spoke to at the VA medical center and when the POC was notified.
• A newly identified suicide risk in a Veteran not referred for inpatient mental health should be considered a Critical Finding and the provider shall contact VA by phone within 24 hours
Immediate notification (within 24 hours) to a VA POC is required if the provider determines that the Veteran requires the following: • Urgent follow-up after completion of authorized episode of care • Urgent additional care during the authorized episode of care Refer to the Critical Findings section of the Medical Documentation Quick Reference Guide for more information.
Important numbers VAPC3
BH Phone Number: 1-855-722-2838 ext. 72104
CHOICE BH Phone Number: 1-866-606-8198, push 6 after the greeting – there will be no prompt.
BH Fax number: 1-866-284-3736
Veterans Crisis Line: 1-800-273-8255
Veteran's Crisis Line: 1-800-273-8255 and Press 1
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Benton County Veteran Service: 301 SW 4th St., Suite 140, Corvallis, OR 97333. Officer: Mary Newman. (541) 758-1595, veterans@ocwcog.org.
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VA Portland
VA caseworker (current): Erin Danielson, MSW, Social Work Case Manager: 503-220-8262 x58364; fax 503-220-3475; erin.danielson@va.gov).
VA caseworker (former, on leave): Jenylynn Merrill [503-220-8262 ext 52394].
VA Suicide Prevention Coordinator: Monireh Moghadam, LCSW: [503-402-2857];
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A vocational rehabilitation program that endeavors to match and support work ready veterans in competitive jobs.
Maintaining and improving the health and well-being of Veterans through excellence in health care, social services, education, and research