CONTENTS
(1) Definition
(2) Online multimedia tutorial in developing emotional intelligence
(3) Online information
(4) Books
(1) Definition
Emotional intelligence (EI) has been defined as "the capability of individuals to recognize their own, and other people's emotions, to discern between different feelings and label them appropriately, to use emotional information to guide thinking and behavior, and to manage and/or adjust emotions to adapt environments or achieve one's goal(s)" (A Dictionary of Psychology, 3rd Ed., by Colman).
(2) Online multimedia tutorial in developing emotional intelligence
HelpGuide - Emotional Intelligence (EQ) Toolkit
(3) Online information
Daniel Goleman: Emotional Intelligence
Wikipedia - Emotional Intelligence
(4) Books
Goleman, D. (2006). Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ. [Amazon]