NEED HELP?

The Department of Instructional Innovation & Design is your main source of contact for assistance with Brightspace. The team can provide training and help troubleshoot issues within course sites. We also assist faculty with integrating technology into their courses and partner with them to design online courserooms and materials for online, hybrid, and face-to-face courses. In order to receive the most efficient training and assistance, please complete a Brightspace Helpdesk Ticket and a member of our team will contact you to arrange a time for personalized training.

Submit your Brightspace support requests via the Brightspace Helpdesk Ticketing System. Our support team responds to tickets in less than 24 business hours.

DEPARTMENT OF INSTRUCTIONAL INNOVATION & DESIGN

The Instructional Innovation & Design team supports faculty and administration in the planning, design, and development of online courses and programs at NICC as well as the use of the Brightspace Learning Management System (LMS) for students and staff.

KYLE COLLINS

Dean of Instructional Innovation & Design

Calmar – Wilder Center

collinsky@nicc.edu

844.642.2338, ext. 1152

MJ DACHELET

Director of Instructional Innovation & Design

Peosta

dacheletm@nicc.edu

844.642.2338, ext. 2418

TESSA BECKER

Instructional Designer

Calmar

beckerte@nicc.edu

844.642.2338, ext. 1121

DENISE ENGLISH

Instructional Designer

Peosta

englishde@nicc.edu

844.642.2338, ext. 2416

JORDAN O'CONNELL

Instructional Designer

Dubuque Center

oconnellj@nicc.edu

844.642.2338, ext. 3137

TRAVIS HUNT

Learning Management System Administrator

Peosta

hunttr@nicc.edu

844.642.2338, ext. 2294

CALEB FEULING

Instructional Systems Support Specialist

Peosta

feulingc@nicc.edu

844.642.2338, ext. 2130

MARILEE MAI

Brightspace Faculty Support Specialist

maim@nicc.edu