The Department of Instructional Innovation & Design is your main source of contact for assistance with Brightspace. The team can provide training and help troubleshoot issues within course sites. We also assist faculty with integrating technology into their courses and partner with them to design online courserooms and materials for online, hybrid, and face-to-face courses. In order to receive the most efficient training and assistance, please complete a Brightspace Helpdesk Ticket and a member of our team will contact you to arrange a time for personalized training.
Submit your Brightspace support requests via the Brightspace Helpdesk Ticketing System. Our support team responds to tickets in less than 24 business hours.
DEPARTMENT OF INSTRUCTIONAL INNOVATION & DESIGN
The Instructional Innovation & Design team supports faculty and administration in the planning, design, and development of online courses and programs at NICC as well as the use of the Brightspace Learning Management System (LMS) for students and staff.