June

We are off to an incredible start to the summer of 2019 and we want to thank you all for the hard work and effort to get to this point as none of it would be possible without you and your team! See below the main items for this month's update and check out the Partner Development Site for more details-

Market Updates

• CA Customer Disclosure - Starting July 1st, the CPUC will require ALL California Solar customers to receive and sign the California Solar Consumer Protection Guide (click HERE for the guide). This is a generic guide that will provide customers with basic knowledge about entering a solar agreement or purchasing a solar system. Her are the initial requirements (as details are finalized this month we will follow up and support with the transition but want to ensure you and your teams are fully aware and prepare for this change)-

  • 1. Customers need to receive the guide 2 days prior to the consultation

    2. Customers need to sign this guide prior to signing the agreement and is to be completed at point of sale

    3. Customers must provide a wet signature and cannot be signed electronically

BPS Updates

• Utility Bill and Usage - Our biggest opportunity to get customers installed faster is to provide an approved utility bill and usage upfront with the proposal request. On average, a job we get the full utility bill and usage upfront gets installed 8 days faster! 

• Support Desk Hours Extended - In an effort to better support our continued growth in CA and longer days during the summer, we extended our Support Desk Hours to the following-

  • • • • Mon-Fri 7am to 11pm MST

        • Saturday 7am to 10pm MST

        • Sunday 8am to 4pm MST

• BPS and Batteries- Due to rising supply issues, high costs, and overall timing in the industry we will no longer offer storage batteries as an option. We believe storage will be an integral part of residential solar in the future as costs are reduced, technologies advance, and it begins to make more economical sense for homeowners. We will finish any sold projects in the pipeline that included a battery.

• Re-roof Adder Change - Effective for new agreements signed 6/15/2019, there will be a standard $0.05/w adder applied to all re-roof projects in additional to the selected roof quote. This is to help cover the many additional costs associated with re-roof projects (proposal and agreement iterations, project management, scheduling and contractor interactions and payments, etc).

Funding Updates

• Sunpower and Sunrun!- We are now fully set up to sell Sunpower panels with a Sunrun PPA/lease across all markets! There has been a lot of interest in Sunpower panels since we introduced them last month for loan/cash deals and we can now include them for any funding source.