Cash Support 

Cash Payment Terms/Milestones: (When Payment is Due)

• First Payment: At the time the contract is signed

• Second Payment: When the panels are installed on the roof

• Final Payment: When final inspections have been passed

Payment Schedule:

First Payment $1000 (payment required prior to install scheduling)

Second Payment 50% of Contract Price

Final Payment Remaining Balance Owed

Payment Options:

• E-Check – Customer has provided their bank account and routing number or uploaded a picture of a voided check for us to process payments within 3-5 days of the milestone being reached.

• Credit Card - Customer has provided us with a credit card number and billing information for us to process payments within 3-5 days of the milestone being reached. There is a 3% fee associated with using a Credit Card.

• Physical Check - Customer has not provided any account information. They would like a paper invoice mailed to them at the time each milestone is reached. This will be mailed within 3-5 days of the milestone being reached. When that is received by the customer, they will mail a paper check to the corporate accounting office in Massachusetts.

  • • 1451 Grafton St

Worcester MA 01604

Payment is collected in accordance with the signed payment form included in the contract. THIS IS AN AUTO-PAY FORM. The payments will be debited from the account the customer provides automatically within 3-5 days of the milestone being reached where applicable. (See above for the Terms/Milestones)

*Important Information to Note:

• Pandadoc is not a payment processor! Payments are not processed by Pandadoc when the form is completed. The customer is providing payment information to be processed at a later date.

• Customers have the ability to choose a different Payment Option for the second and final payments but if those are not Physical Check or Pay Online, we will send a new payment form to be filled out when that milestone is reached.

*Communications of Note:

Notifications are sent to you and your customer at every step of the project at the email address provided when the project begins, or as a sales action.

Most Importantly:

• Should there be issues with customer payment - There will be a Sales Action: Customer Payment on your Dashboard making you aware. Please take steps to contact the customer to address the issue.

• When your customer’s installation is scheduled, you will receive an email with their name/address/scheduled date/BPS#/system size. It will also include an arrival time and expected duration.

• Your customer will also get an email when the installation is schedule reminding them that a payment will be due at completion and processed in the way in which they specified on their contract.

• Your customer will get an email when their utility has given them permission to operate their system and its ok to turn it on. In that email there will be a welcome packet with instructions on how to turn it on themselves and also contact numbers for who to call if they want it to be turned on for them. In that packet is also frequently asked questions, phone numbers for service should they need it.