Sunrun Help Desk : 888-840-7180
Mon - Sat: 5am-7pm PST
Sun: 7am-8pm PST
Sunrun Text Support: 385-317-0193
Mon-Sun: 6am-7pm PST
Sunrun Customer Care: 855-478-6786
Mon - Fri: 5am - 7pm PST
Saturday: 6am - 4pm PST
Sunrun Verification Call Bot:
English Line: 833-362-5137
Spanish Line (PR): 833-372-5137
The Sunrun Verification call bot will confirm the following with your customer:
If savings are expected
Agreement terms
Payment information
Post-solar utility bill expectations
NEM timing
Production offset
Cancellation policy
Battery circuit (if applicable)
Confirming copy of agreement
BOT BEST PRACTICES:
Please prepare the customer for the verification call with the bot. It’s a short 5-minute call, and the customer does need to be present and ready to answer questions.
Please try to limit the background noise when completing the verification call. The bot is good about canceling out background noise UNTIL the customer is supposed to answer a question. After the bot asks a question, the customer needs to respond with a valid response. Lastly, the bot picks up noise when the customer is entering their phone number at the beginning of the call. Please advise the customer to type in their phone number and limit background noise.
If the customer has more than (2) properties, be sure that they listen and answer the address question correctly. If the bot reads the wrong address, the customer should say “NO” and then the bot will read additional addresses linked to that phone number. The bot will only pull opportunities in stage 4, 5, and 6. The bot will not pull proposals that have been SR approved.
The customer can say repeat and the bot will repeat the prior question.
If the call drops for any reason, please try again. Exceptions will not be made.
CA
APU
Banning Electric Utility
Burbank
City of Palo Alto Utilities
Colton Electric Utility
Glendale Water & Power
LADWP
Lodi Electric Utility Department
Modesto Irrigation District
Moreno Valley Electric Utility
Pasadena
PG&E
Riverside Public Utilities
SCE
SDG&E
Silicon Valley Power
CT
Eversource
United Illuminating
IL
ComEd
MA
Eversource
National Grid
Unitil
WMECO
NH
Eversource
UNITIL
NJ
ACE
JCP&L
PSE&G
Rockland Electric
Vineland
NY
Central Hudson
ConEdison
National Grid
NYSE&G
Orange & Rockland
PSEGLI
RI
National Grid
Please review Sunruns Credit and Underwriting policy. Violation of this policy will result in permanent deactivation without notice.
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