WHO TO CONTACT AND WHAT THEY CAN HELP WITH

We have many lines of support and it is very helpful to contact the right department for the right reason as it helps keep our systems and process in place, allowing us to move quickly!  Also, please note that hours may vary from department to department.

Proposals / Support Desk - 888-997-4469 

proposals@brightops.com

• • Initial proposals & revisions before signed agreements (via email)

  • Credit checks, sending out agreements, scheduling site survey (via phone)

    • • • Mon - Fri: 7am-10pm MST 

        • Sat: 7am-10pm MST

        • Sun: 8am-6pm MST

Account Management - 888-997-4469 

accountmgmt@brightops.com

• • Customer support and updates focusing on projects that are underway.

    • • • Mon - Fri 7am- 6pm MST 

        • Sat: 8am- 4pm MST

Proposal Review - 888-997-4469 

proposalreview@brightops.com

• • Adjustments to signed agreements, change orders, true-ups, re-roofs (via email)

  • Sending change orders already approved through email (via phone)

    • • • Mon - Fri: 8am-7pm MST 

        • Sat: 10am-6pm MST

  • For additional information, please review our Proposal Review Guide 

Initial Funding - initialfunding@brightops.com

• Submitting utility bills and any additional documentation required for Funding Approval.

• Sending / resolving funding kickbacks.

  • • • Mon - Fri: 8am-8pm MST

      • Sat: 8am-6pm MST

      • Sun: 12pm-8pm MST

Partner Commissions - partnercommissions@brightops.com

• General commissions and weekly M1 / M2 remittance support.

Partner Development - partnerdev@brightops.com

• Help with existing financier logins.

• Help with connecting an existing CA HIS License to Bright Ops.

• Request new logins HERE 

HIS BrightOps Info - (CA & CT)

• All reps selling in CA or CT must have an active HIS license with the state before selling solar. 

  • • CA CPUC:

      • • Company CSLB License Number - 1020761

        • Company CSLB License Classification - C10

    • CT HIS Guide HERE

IL Consumer Protection Handbook

• Bright Ops expects all sales reps selling in IL to have a full, clear understanding of all guidelines, compliance regulations and requirements as Our Sales Partners will be held accountable for any and all infractions or violations. Please review-

  • • https://illinoisshines.com/wp-content/uploads/2025/04/CP-Handbook-Final-Clean.pdf

Project Related Documents

• • Utility bills, NEM docs, any additional documentation needed, requested by our team or prompted by your Sales Action Required report located on your Dashboard, should be uploaded using the ACCOUNT SPECIFIC UPDATE LINK located on the far left of any specific project report on your Dashboard.

YOUR PROPOSAL REQUEST LINK!

• • Your proposal link is essentially your life line in terms of submitting the needed information to get a deal going for you. Please make sure you have this at all times and fill it out as accurately as possible. Please make sure you double check phone numbers and email addresses provided as we will be using these lines of communication to move the project along quickly!

YOUR COMPANY DASHBOARD!

• • Please take the time to get familiar with your BPS Dashboard so you can effectively track you projects and ensure that there is nothing needed to ensure your project moves through the process quickly!

KEY NOTES AND RESPONSIBILITIES!

• 1. Baseline / EPC price - Please make sure you are familiar with this number so you can properly price your deals.

  2. Financier Partner logins- If you feel you want direct access to any of our partners portals please click here – Funding Portal Login Request.

  3. Dealer/ Financing Fees- Please familiarize yourself with Dealer Fees and how to properly build them into your pricing.

Adder Management/ Additional Work -

• All adders and additional work outside of Re-Roofs will be managed by BPS. If this is circumvented in any way, BPS may DQ the project at any point in the process.