China Telecom (中国电信) is described as scaling digital-human applications across customer service, commerce, and public-facing scenarios by productizing capabilities into subscription-style bundles such as a “digital human DIY pack” and a “communication assistant digital human IP pack” with immediate activation and monthly benefit fulfillment, integrating digital-human services into its one-stop Mass platform “InsightAI” via Talon to support customer-service deployments tied to core businesses including BestPay/翼支付 and named digital-human service instances “Yi Xiaocheng” (翼小橙), “Yi Diantong” (翼点通), and “Yi Xiaocai” (翼小财), and deploying the “Xingchen” speech large model (星辰语音大模型) in the 10000 hotline intelligent customer-service system with daily handling above one million calls and roughly two million monthly digital-human service interactions, alongside cited government-service rollouts in Zhongshan and Shijiazhuang; it also frames scenario expansion from exhibitions into tourism, government services, and commercial services, including “TeleTrip–Xingchen Cultural Tourism” (TeleTrip-星辰文旅) piloted in Aba Prefecture, Sichuan, with a 3D panda intelligent terminal and a hyper-realistic digital-human “AI cultural-tourism recommender,” and channel operations deployments such as AI store tooling, AI customer assistants, and 24/7 livestreaming digital humans across online and offline retail outlets.
China Telecom’s AI Research Institute TeleAI (中国电信人工智能研究院) is described as the group’s central AI R&D and commercialization hub for digital-human systems, emphasizing model and capability development including the AsynFusion model for audio-driven virtual portrait generation intended to address “last mile” deployment constraints by improving audio–video synchronization and realism, and adjacent enabling components such as “Xingchen Huiji” (星辰慧记) for real-time and offline Mandarin/English and dialect speech transcription with speaker diarization; in the same context, TeleAI is also associated with ongoing talent recruitment for digital-human generation and multimodal model roles as part of sustaining the underlying technical stack that supports China Telecom’s production deployments.
Beijing Telecom (北京电信), China Telecom’s Beijing regional operating entity, uses digital humans within a broader “data elements × AI” industrialization approach that prioritizes the data and operational foundations needed for scaled deployment: it collaborates with Beijing University of Posts and Telecommunications to build a data-intelligent labeling base, develops end-to-end data-annotation methods and service processes that generate high-quality datasets for multiple application scenarios including digital-human customer service, and aligns digital-human customer service with government-cloud and digital-government delivery needs. The same context links Beijing Telecom to city-level AI strategy execution and public-facing AI infrastructure, including a Daxing rollout of a DeepSeek-based AI talent service platform with 7×24 online response and “digital talent card” services, and to broader agent and multimodal-interaction initiatives where digital humans function as user-facing interaction entities supported by structured data pipelines and operational workflows.